Prabin Shrestha Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Providing on-site IT support, troubleshooting, and resolving technical issues related to mission-critical systems used in airport environments, including Sabre, Amadeus, Zebra printers, PAXIn devices, Lounge KIOSKs, and devices used by pilots. This includes ensuring that systems are operational, user requirements are met, and incidents are resolved promptly to maintain operational continuity.Handling service tickets in ServiceNow, logging, prioritizing, and escalating incidents to ensure timely resolution and minimize downtime for operational systems. This involves thorough documentation of issues, consistent communication with stakeholders, and follow-ups to ensure service level agreements (SLAs) are adhered to.Utilizing Optus Business Portal and Telstra Order Express to create and modify mobility services, ensuring seamless communication for staff and operational requirements. By optimizing configurations and aligning services with operational needs, this ensures robust and reliable connectivity for all stakeholders.Performing reimaging and configuration of diverse devices, including Windows desktops, iPads, iPhones, and macOS devices, using Intune for device management and Active Directory for user authentication. This ensures optimal setup, secure access to corporate resources, and compliance with organizational IT policies. Additionally, managing and troubleshooting issues related to device compatibility and application performance.Collaborating with cross-functional teams to identify, diagnose, and resolve network and hardware issues. This ensures uninterrupted operations in high-pressure airport environments by fostering communication between technical and non-technical teams and implementing effective solutions.Supporting the implementation of ITIL (Information Technology Infrastructure Library) best practices, ensuring that IT services align with industry standards and deliver maximum value to the organization.

Bachelor'S Degree, Information Technology

Advanced Diploma Of Network Security, Computer Systems Networking And Telecommunications

Diploma Of Information Technology, Information Technology

A Level, Computer Science