Qasim Waqar Email & Phone Number

Pakistan

• Spearhead community coordination for a rapidly growing membership program and collaborating closely with the Community Manager.• Provide essential operational support during the development phase of the membership website and apps to ensure a seamless member experience.• Manage the creation and distribution of six weekly newsletters, including content coordination, layout, proofreading, and scheduling.• Collaborate with writers and creators to maintain consistent, high-quality newsletter content.• Update promotional creatives within newsletters to align with brand partnerships and initiatives.• Support company growth by prospecting and conducting outreach to potential partner companies.• Identify and source companies that align with brand values and strategic goals.

• Draft compelling email newsletters by collaborating with internal teams to curate content, format visuals, and ensure brand consistency.• Ensure all content adheres to brand voice and style guidelines, maintaining a cohesive brand experience across platforms.• Assist with various administrative tasks to ensure smooth day-to-day operations and enhance team efficiency.

• Develop and execute strategies to create a vibrant and active community within HypeFam's Discord server.• Design and implement engaging events, challenges, and activities to drive member interaction and participation.• Utilize Discord's features and functionalities to enhance the community experience and promote a welcoming environment.• Manage and moderate discussions, ensuring a safe and positive space for all members.• Analyze community data and feedback to identify areas for improvement and implement effective solutions.• Communicate effectively with members, addressing concerns and creating a positive relationship with the community.

• Moderating a Facebook Community Group of 155K+ members, ensuring that community guidelines are followed and members feel supported.• Managing day-to-day operations of the Pakistani PC Gamers Discord Server with 8K+ members, creating engaging events and fostering a positive environment for members.• Developing and implementing strategies to increase community engagement and growth.• Collaborating with other team members to identify and address community concerns and issues.• Monitoring Discord and responding to inquiries in a timely and professional manner.• Continuously seeking new and innovative ways to improve the community experience for members.

• Provide a high level of specialized support to our members who are seeking to find an agent, lender, or other real estate professional.• Communicate with investors directly via SMS.• Naturally engage with investors and learn about their strategies and market• Document detailed notes for following up

My key responsibilities include:• Ensuring timely delivery of reports and updates.• Prepare and send weekly and monthly reports to clients, tracking key metrics and progress on various campaigns.• Monitor and analyze ad campaigns on Megaphone and AdvertiseCast, generating impressions reports.• Assist with various projects as assigned by department managers, including research, and administrative tasks.• Continuously strive for excellence in all aspects of work, maintaining a positive and proactive attitude towards challenges and opportunities.

Key Responsibilities of my role are:• Have a thorough understanding of products, pricing, and the competition.• Developing strategies and devising solutions to solve consumer problems.• Keeping up with database maintenance and updating customer data.• Building and maintaining connections with customers.• Working cooperatively with all internal departments to guarantee efficient and reliable communication.• Escalate complex tickets to senior analysts and help develop advanced solutions to customer inquiries.• Working within the company platform to troubleshoot complex issues and configurations.

Islāmābād, Pakistan

• Design, develop, and deliver technical training programs for team members to enhance their skills and knowledge in customer support.• Conduct regular assessments to measure the effectiveness of training programs and make necessaryadjustments to ensure continuous improvement.• Post on all the social media handles not limited to Facebook, Instagram, and LinkedIn, etc. the relevant content to increase brand visibility, engagement, and followership across various social mediachannels.• Monitor social media trends and analytics to identify opportunities for optimization and growth.• Collaborate closely with the HR team to align technical training initiatives with the overall talentdevelopment strategy of the organization.• Responding to customer inquiries in a timely and professional manner through various channels such as email or chat.• Managing and resolving customer complaints effectively and efficiently, while maintaining a positiveand empathetic attitude.• Continuously developing knowledge and skills related to the company's products, services, and procedures, in order to provide the highest quality customer support.

Islāmābād, Pakistan

• Develop and execute strategic media plans to increase brand visibility and engagement.• Create and optimize media campaigns across various digital platforms.• Conduct market research and analyze data to identify target audience segments and optimize campaign performance.• Monitor and report on campaign metrics, providing insights and recommendations for continuous improvement.• Stay updated on industry trends and emerging media platforms to ensure innovative and effective media strategies.

Pakistan

• Wrote articles on a regular basis for the GameLoop blog, covering a range of topics related to mobile gaming, game optimization, and game news.• Conducted thorough research to ensure the accuracy and relevance of all blog content, and adhered to strict editorial guidelines.• Worked with the marketing and social media teams to create compelling social media descriptions and announcements for new GameLoop features, events, and partnerships.• Collaborated with the design team to ensure that all written content was visually engaging and optimized for readability.• Monitored industry trends to stay up-to-date on best practices for content creation.• Received positive feedback from colleagues on the quality and effectiveness of written content.

Pakistan

• Resolved client issues through chat, ensuring timely and satisfactory solutions.Investigated and escalated unresolved issues to appropriate internal teams, collaborating with them to find effective solutions.• Gathered and analyzed user feedback, providing valuable insights to the development team to improve product offerings.• Created detailed solution articles to help clients resolve issues independently and efficiently.• Contributed to team knowledge base by sharing information, tips and tricks to improve overall efficiency and effectiveness.

Pakistan

• Developed and executed the world's first official emulator esports program, LoopCup Championship• Organized and managed a variety of successful esports events, including:a. The world's first official emulator tournament for PUBG Mobile, featuring participants from 30+ countries and collaboration with 35+ game streamersb. Free Fire events for four different regions with a total of 2500 participants, collaborating with regional content creators and castersc. A Call of Duty: Mobile tournament with 1500+ players from all over the globed. The world's biggest PUBG Mobile emulator tournament, with a massive prize pool of $3000, 250+ teams from all over the world participating, and 150 streamers partnered• Developed and maintained relationships with key partners, including sponsors, and influencers• Managed and coordinated event logistics, including scheduling, marketing, and technical aspects• Provided leadership and support to team members and volunteers, ensuring a positive and productive work environment• Continuously sought out new and innovative ways to improve and grow the LoopCup Championship program.

• Collaborated with other moderators to create and implement effective strategies for managing the community and handling various issues, including technical glitches, inappropriate behavior, and disputes among players.• Worked closely with the game developers and publishers to provide feedback on the game's features, mechanics, and user experience based on the feedback and insights gathered from the community.• Organized and hosted community events such as tournaments, giveaways, and live streams, attracting hundreds of participants and viewers and fostering a sense of engagement and camaraderie among players.• Established and maintained a positive reputation for the community and the game by responding to queries, concerns, and complaints in a timely and professional manner and actively promoting fair play, sportsmanship, and respect for fellow players.

As a Facebook Group Moderator for Island King, I gained valuable experience in community management and social media strategy. In this role, I:• Moderated an active community of 860K members, maintaining a positive and engaging atmosphere while enforcing community guidelines and addressing member concerns.• Enhanced my communication and multi-tasking skills by managing multiple conversations and responding to member inquiries in a timely and effective manner.During my three months in this role, I made significant contributions to the success of the Island King community and gained valuable skills in community management and social media strategy.

Intermediate, Philosophy

Matriculation, Biology, General, A