Jarvis T. Gray, Fache, Mha, Pmp, Clssmbb, Cmq/Oe Email and Phone Number
🚀 WHAT WE DO:I help healthcare and public health organizations improve operational efficiency, care quality, and patient experience in 90-days or less by providing tailored consulting and training solutions. Our services are guaranteed to improve processes, leadership skills, and overall system performance.🏥 WHO WE WORK WITH:⊙ Small to Medium-sized Hospitals ⊙ Urgent Care Facilities ⊙ Nursing Care Facilities ⊙ Medical Device Companies ⊙ Public Health Organizations ⊙ Outpatient Clinics ⊙ Healthcare Associations and Networks ⊙ Healthcare Consulting Firms ⊙ Academic Institutions ⊙ Government Healthcare Agencies💼 WHAT WE OFFER:Our comprehensive suite of services includes strategy facilitation, quality improvement programs, project management, data analysis, and more. We tailor our solutions to meet the unique needs and challenges of each client.🔄 HOW IT WORKS:We start by understanding our clients' goals and challenges, then develop customized strategies and action plans to drive success. Through collaboration and ongoing support, we guide our clients through every step of their journey towards excellence.💡 HOW WE ADD VALUE:Bringing a unique blend of expertise, innovation, and passion to foster positive organizational culture, drive growth, and elevate patient care. Our approach goes beyond consultation – it's a commitment to your success. We have helped healthcare companies improve margins by: 📌 Improving your core company healthcare and back office processes through the implementation of Operational Excellence 📌 Teaching and coaching your staff to identify and solve problems using Lean Six Sigma principles 📌 Enhancing your supply chain planning and inventory management systems 📌 Developing strategies that will help your healthcare company grow👨💼 A LITTLE ABOUT ME:Passionate about driving positive change in healthcare, I am Jarvis Gray – your dedicated guide in the journey of healthcare transformation. With a rich background in healthcare quality, Lean Six Sigma, and strategic planning, I am committed to empowering leaders and organizations to achieve greatness. As the host of The Healthcare QualityCast, I share insights, stories, and strategies to inspire and elevate the healthcare community. Join me in pioneering excellence and innovation in healthcare! 📈 CALL TO ACTION: Ready to take your healthcare organization to the next level? Let's connect! Reach out to discuss how we can collaborate to achieve excellence together.💻 www.the-qcc.com | ☎ 888-880-8127 | 📧 jarvis.gray@the-qcc.com
The Quality Coaching Co.
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Founder | Ceo | Healthcare Business Excellence ExpertThe Quality Coaching Co. Jan 2017 - PresentAtlanta Metropolitan Area🌟 What We Do: At The Quality Coaching Co, we specialize in providing premier consulting services to healthcare organizations. Our mission is to empower healthcare leaders to achieve excellence by aligning people, priorities, and processes.🏥 Who We Work With: We partner with hospitals, private practices, and healthcare organizations of all sizes who are committed to driving positive change and achieving exceptional results in the healthcare industry.💼 What We Offer: Our comprehensive suite of services includes strategy facilitation, quality improvement programs, project management, data analysis, and more. We tailor our solutions to meet the unique needs and challenges of each client.🔄 How It Works: We start by understanding our clients' goals and challenges, then develop customized strategies and action plans to drive success. Through collaboration and ongoing support, we guide our clients through every step of their journey towards excellence.💡 How We Add Value: With a blend of industry expertise, innovative methodologies, and a client-centric approach, we deliver tangible results and measurable impact. Our goal is to not only meet but exceed our clients' expectations, helping them achieve sustainable growth and success.👨💼 A Little About Me: As the founder of The Quality Coaching Co, I bring over a decade of experience in healthcare consulting and a passion for driving meaningful change in the industry. I am committed to helping healthcare leaders unlock their full potential and thrive in today's dynamic healthcare landscape.📈 Call to Action: Ready to take your healthcare organization to the next level? Let's connect! Reach out to discuss how we can collaborate to achieve excellence together. -
Lean Transformation | Operational Excellence | Project Management Expert | Opex & High-ReliabilityThe Quality Coaching Co. Jan 2018 - PresentGreater Atlanta Area▶︎ MY EXPERTISE: I coach purpose-driven healthcare professionals on the tools and techniques to improve health outcomes, eliminate waste, reduce financial penalties and enhance the overall experience for customers within their organizations.Prior to launching my company, I gained over 15 years of expertise leading Lean Six Sigma and High-Reliability transformations for some of the most reputable healthcare organizations in the US, including Duke Health, Emory Healthcare, HCA, Piedmont Healthcare, and Kaiser Permanente. ▶ SERVICE OFFERING – HEALTHCARE QUALITY IMPROVEMENT CONSULTING: I provide a “Done For You” service consisting of a comprehensive, organizational assessment and project-based consulting experience. This service is designed to leverage the breadth of knowledge, experience, and skills from me, and my affiliate network of healthcare improvement coaches, to create results-centered, project-based roadmaps guaranteed to meet the needs of your healthcare organization. We provide full service throughout the process, from planning and training to implementation and beyond. ▶ WHAT OTHERS SAY: Jarvis is very knowledgeable and skilled at quality initiatives and directing quality improvement projects. His expertise and experience are so valuable.▶ SCHEDULE YOUR STRATEGY CALL HERE: If you’re interested in leading a Lean transformation within your Healthcare organization then schedule a meeting with me here: https://calendly.com/theqcc-jarvisgray/discovery -
Lean & Six Sigma Coaching | Quality Improvement Workshops | Leadership & Change Management CoachingThe Quality Coaching Co. Jan 2018 - PresentGreater Atlanta Area▶ MY EXPERTISE: I have earned my stripes over the past 13+ years as an accomplished healthcare improvement consultant, master facilitator, executive adviser, strategic planner, and change agent. My primary focus is working with executives and frontline teams to affect strategic changes related quality and patient safety, high-reliability transformation, and growth within healthcare organizations. In addition to serving in several senior leadership and technical consulting healthcare roles, my credentials and certifications include: BSIE, MHA, MPM, FACHE, CMQ-OE, PMP, CLSSMBB▶ SERVICE OFFERING – COACHING FOR QUALITY IMPROVEMENT: I provide a "Done With You" service consisting of private and group coaching for healthcare professionals and improvement teams, offering the most direct and effective model to achieving the quality, safety, operational, and experience goals within your healthcare organization. This service is designed to provide live, direct access to my quality improvement coaching sessions, mastermind workshops, and professional networking groups. ▶ WHAT OTHERS SAY: Lean Six Sigma and Process Improvement Mastermind is the only way to describe Jarvis.▶ WHAT OTHERS SAY: Jarvis has a unique ability to coach you through the most difficult projects. He helps you align every project to the organization’s strategic goals. His laser focus teaching methods are like none other. He has mastered how to work with high performing teams and leverage everyone’s capabilities. The best Black Belt coach ever!!!! ▶ SCHEDULE YOUR COACHING DISCOVERY CALL HERE: If you’re interested in learning more about private and/or group coaching programs then schedule a virtual meeting with me here: https://calendly.com/theqcc-jarvisgray/discovery -
Lean & Six Sigma Training | Project Management Training | Leadership & Change Management TrainingThe Quality Coaching Co. Jan 2018 - PresentGreater Atlanta Area▶ MY EXPERTISE: Over the past decade, I have certified 300+ management and executive leaders in quality and process improvement fundamentals, including Lean Six Sigma and Project Management; and have amassed over 6,500 hours of course lecture, training, networking events and public workshops that promote foundations of achieving organizational excellence. ▶ SERVICE OFFERING – QUALITY AND HIGH-RELIABILITY ONLINE TRAINING: I provide a “Done By You” service consisting of self-paced, online training programs integrating the topics of Lean, Six Sigma, Project Management, Change Management, and Leadership Development. This service is designed to provide 24/7 access to professionally narrated training programs that will develop the critical skills needed to improve your healthcare organization. ▶ WHAT OTHERS SAY: Jarvis has the unique ability to break down complicated processes into the fundamental elements. This skill paired with his six-sigma mindset and motivational attributes help enroll people to solve large quality problems at health systems.▶ REQUEST A FREE DEMO: If you’re interested in learning more about self-paced online training programs, then let’s talk about setting up a free demo https://calendly.com/theqcc-jarvisgray/discovery -
Podcast Host | Professional SpeakerThe Healthcare Qualitycast Mar 2019 - PresentAtlanta, Georgia, United States▶ MY MISSION: The Healthcare QualityCast is an audio podcast spotlighting today's most exciting and inspiring quality professionals within the healthcare industry. In our podcast, we dive into the career journeys of leaders that work daily to improve quality, safety, and service outcomes for patients, their family members, and their communities at large. Our mission is to provide motivation and direction to our listeners, encouraging you all to continue your efforts in improving the overall quality of healthcare.▶ WHAT OTHERS SAY: This podcast is extremely informative but also presented in such a way that makes it accessible for all to learn. Thank you, Jarvis!▶ WHAT OTHERS SAY: This is a really informative quality healthcare podcast. It's one of a kind with great detailed information and a wonderfully selected group of healthcare professionals. Great Stuff Jarvis!▶ WHAT OTHERS SAY: There are some great Lean and quality healthcare podcasts out there, but this is my favorite. Jarvis is humble, engaged and an overall awesome host. ▶ SUBSCRIBE, RATE, AND REVIEW OUR SHOW ON YOUR FAVORITE PODCAST PLATFORM: ◉ Anchor: https://anchor.fm/healthcarequalitycast ◉ Breaker: https://www.breaker.audio/the-healthcare-qualitycast ◉ Google Podcasts: https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy83ZGVmOTM0L3BvZGNhc3QvcnNz ◉ Apple Podcasts: https://itunes.apple.com/us/podcast/the-healthcare-qualitycast/id1456206515?mt=2&uo=4 ◉ Overcast: https://overcast.fm/itunes1456206515/the-healthcare-qualitycast ◉ Pocket Casts: https://pca.st/z58z ◉ RadioPublic: https://radiopublic.com/the-healthcare-qualitycast-6NkPLD ◉ Spotify: https://open.spotify.com/show/7eFcohmcBpjBHYqsEvt21u ◉ Stitcher: https://www.stitcher.com/podcast/the-healthcare-qualitycast
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Newsweek ContributorNewsweek Expert Forum Jul 2021 - PresentAtlanta Metropolitan AreaLeading voice business process improvement and business start-up consultation. I am the CEO of The Quality Coaching Co. When I am hosting my podcast, The Healthcare QualityCast, I am working with executives and entrepreneurs on improving their operations and growing their business revenues. Sound business operational principles, aligned with proven business development strategies are integral building blocks for leaving a long-term business legacy. -
Lean Six Sigma Training Instructor - Master Black BeltOpusworks Oct 2020 - PresentAtlanta, Georgia, United States💡WHAT I DO: I serve as a Lean Six Sigma Master Black Belt Instructor working globally with multi-disciplinary teams to design, and/or deliver custom process improvement workshops. -
Performance Improvement Consultant - Lean Six Sigma (Healthcare) Continuing EducationEmory University Aug 2017 - PresentGreater Atlanta Area💡 WHAT I DO: Teach Lean Six Sigma tools and methodologies to students working toward their belt certifications including DMAIC, Process Mapping, Root Cause Analysis, and Statistical Process Control. Also utilize proven professional work experience to provide insight, coaching, and guidance on Process Improvements and/or Process Design projects across industries. -
Board Of ExaminersBaldrige Foundation Apr 2017 - Present💡WHAT I DO: Evaluated enterprise systems based on the Baldrige Criteria for Performance Excellence. Member, Board of Examiners, 2017, 2018 Malcolm Baldrige National Quality Award. Also on Boards of Examiners for 2009-2011 for the North Carolina Award for Excellence. -
Lean Transformation ConsultantWellstar Health System Jan 2020 - Jan 2021Atlanta, Georgia, United States💡WHAT I DID: Reporting directly to the Vice President - Quality Improvement and Patient Safety to serve as the internal subject matter expert. Responsible for leading the implementation of Lean Problem-Solving and continuous process improvement initiatives through the facilitation of cross-functional teams towards sustainable, repeatable, and quantifiable results. Solely responsible for developing and deploying formal Lean improvement roadmaps to enhance patient care, quality, and safety, as well as key service delivery systems. Currently also serving as the Lean Quality Improvement Coach for 12 C-Suite executives and 21 senior directors. Role During COVID-19 Response: Additional responsibilities during the 2020 COVID-19 pandemic include providing operational leadership to (1) develop and implement a patient cohort plan across 2 hospital campuses (762-Beds Total); (2) develop flexible staffing models to balance projected patient volumes with available staffing resources; (3) lead rapid improvement events to redesign/redeploy facility Emergency Management program; (4) apply statistical analysis techniques to develop preliminary models for patient surge; and (5) build revised operational and clinical workflows for teams to better visualize standard work elements connected with newly developed COVID-19 emergency scenarios. -
Program Director Of Operational Excellence And High-ReliabilityKaiser Permanente Sep 2018 - Jan 2020Atlanta, Georgia, United States💡WHAT I DID: Executive healthcare quality executive reporting directly to the Regional Chief Operating Officer, accountable for the overall establishment and direction of Kaiser Permanente's (KP) high-reliability operating model (HROM) in the Georgia Region. Responsible for determining best practices to test and spread across the Georgia Region. Additionally, responsible for leading implementations across targeted acceleration site teams to test and deliver playbooks that can be used to spread internally as well as to other regions. Serve as the regional expert on Operational Excellence (OpEx), its components and overall critical success factors. Serves as proxy for Vice President and Chief Operating Officer with KP national program office. -
Corporate Director Of Quality Analytics, Improvement And Strategic InitiativesEmory Healthcare Apr 2016 - Sep 2018Atlanta, Georgia, United States💡WHAT I DID: Senior quality executive reporting directly to the Chief Nursing Information & Quality Officer (CNIO/CNQO). Accountable for daily operations related to tracking system-level quality programs/projects, key performance indicators, and all other activities related to the execution of the developed EHC annual operating plan, as well as activities sustaining Emory’s multiple ANCC Magnet recognized facilities. Spear-headed redesign of quality infrastructure within Nursing Services to improve the responsiveness of Quality and Analytics support across the health system, while leading a talented team of analysts/engineers focused on enterprise-wide analytics and quality improvement initiatives. Provide coaching and mentorship on Lean Six Sigma, strategic management and other quality management methodologies across Emory Nursing services (approx. 16K employees), as well as other EHC departments.• Project leadership and facilitation of system-wide quality acceleration initiative, to achieve 22% improvement of overall quality measures within the first 8 months. • Collaborate with the Chief Nursing Quality Officer and Nursing Executive leadership throughout the enterprise to develop and deploy FY17/FY18 nursing strategic objectives. Accountable for actions to scope, prioritize, ensure availability of resources, and track critical success measures. • Oversee Nursing Quality reports in hospital and ambulatory divisions to ensure alignment with ANCC Magnet accreditation standards, Balanced Scorecard, Senior Management Incentive plan goals.• Nursing Quality representative for all Clinical Excellence and Executive Oversight Committees, acting as driving force in improving clinical indicators related to the ANCC Magnet Recognition Program (ANCC) and other core measures. -
Adjunct Lecturer - Healthcare Quality And Patient SafetyNell Hodgson Woodruff School Of Nursing At Emory University May 2018 - Aug 2018Greater Atlanta Area💡 WHAT I DO: Teach the significance and evolution of quality improvement in healthcare within the context of the Healthcare Quadruple Aim. -
Director Of Process ImprovementPiedmont Healthcare Oct 2013 - Apr 2016Atlanta, Georgia, United States💡WHAT I DID: 488 bed top acute-care facility within Metro-Atlanta market specializing in heart health, transplant services, and cancer care.Management & Leadership Successes • Process improvement coach for 15 Black-Belts and 21 Green-Belts through Piedmont’s QPI Training program. Additionally implemented strategic roadmap for managing operational and quality improvement initiatives at Piedmont Fayette facility.• Served as Interim Emergency Department Director in charge of operations, budget, and community preparedness responsibilities. Achieved 6% improvement in ED patient satisfaction scores while working to implement standardize ED throughput workflows. Lastly, developed valuable daily performance reporting capabilities that have been adopted as a standard for system-level reporting.• Actively leading/supporting system-level quality initiatives related to Patient Safety Indicators and the implementation of ISO-9001 Quality Management System. -
Manager Of Industrial EngineeringLakeland Regional Health-Florida Jun 2012 - Oct 2013Lakeland, Florida, United States💡WHAT I DID: 849-bed JCAHO accredited hospital with a long-standing history of excellence in medical-surgical care, as well as national recognition as the busiest single-site emergency room. Management & Leadership Successes • Developed 6FTE team of engineers and managed department’s $450K operating budget while earning 100% customer satisfaction ratings on 100% of closed projects in FY13. • Planned, directed, and implemented 15 engineering studies directly aligned with FY12 and FY13 strategic, operational and financial objectives at both main hospital campus and Lakeland Regional Cancer Center.• Co-Manager on hospital expansion project team to design and construct new $400 million medical tower.• Supervised multiple project teams on a comprehensive re-engineering program exceeding $400K cost reduction and/or cost avoidance value-added solutions across Surgical Services Department. -
Sr. Management EngineerHca Healthcare Mar 2011 - Jun 2012Tampa, Florida, United States💡WHAT I DID: Operations management and industrial engineer dedicated to improving processes related to the delivery of high quality, cost-effective healthcare across 16 hospitals in HCA's West Florida division. Responsible for the management of process improvement operations, staff productivity monitoring, and strategic planning for Surgery, GI - Endoscopy, Cardiac Cath Labs, and Imaging Services. Strategic planning focus specific to both hospital and service-line growth, efficiency, and effectiveness.• Initiated, coordinated, and managed 53 multi-dimensional engineering projects and analyses with emphasis on identifying positive value-added financial impact and improved operating performance and customer satisfaction.• Managed department’s engineering internship program. Screened, interviewed, and evaluated potential candidates annually while directing and mentoring Management Engineering interns. • Consult with facility senior leaders and middle managers on labor productivity improvement, process redesign and improvement, operations management, workforce scheduling and staff flexing. • Effectively influence senior management teams at act on strategic priorities based on sound, fact-based analysis and thorough presentations. -
Management EngineerDuke University Health System Feb 2007 - Mar 2011Durham, North Carolina, United States💡WHAT I DID: Served as support staff to management, staff, and multi-disciplinary teams in the areas of process improvement, productivity standards development, balanced scorecard management, organizational development, performance monitoring, resource allocation, scheduling and statistical analysis primarily through the application of lean six sigma healthcare concepts and principles.• Provided administrative oversight in the development, analysis, and translating business performance metrics into tangible strategic initiatives across Emergency & Trauma Services, Duke Life Flight, Children’s Health Center, and the Department of Radiology.• Systematically implemented and managed performance tracking programs related to Joint Commission standards and other regulatory / patient safety requirements. • Frequently nominated to lead / consult on significant organizational wide change initiatives established to target resource utilization, unit benchmarking, process redesigns, patient satisfaction and productivity management. • Regularly employed Lean Six Sigma methodology and analytical tools to improve operational efficiencies and departmental productivity. Contribute to Six Sigma program through Green Belt mentoring (7).
Jarvis T. Gray, Fache, Mha, Pmp, Clssmbb, Cmq/Oe Education Details
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Health/Health Care Administration/Management -
Master Of Project Management (M.P.M.) -
Bachelor Of Industrial Engineering (Bsie)
Frequently Asked Questions about Jarvis T. Gray, Fache, Mha, Pmp, Clssmbb, Cmq/Oe
What company does Jarvis T. Gray, Fache, Mha, Pmp, Clssmbb, Cmq/Oe work for?
Jarvis T. Gray, Fache, Mha, Pmp, Clssmbb, Cmq/Oe works for The Quality Coaching Co.
What is Jarvis T. Gray, Fache, Mha, Pmp, Clssmbb, Cmq/Oe's role at the current company?
Jarvis T. Gray, Fache, Mha, Pmp, Clssmbb, Cmq/Oe's current role is I help healthcare leaders like you make real, measurable improvements using Rapid Improvement Events (RIEs). ⚡ Download my eBook to discover how..
What schools did Jarvis T. Gray, Fache, Mha, Pmp, Clssmbb, Cmq/Oe attend?
Jarvis T. Gray, Fache, Mha, Pmp, Clssmbb, Cmq/Oe attended University Of North Carolina At Chapel Hill, Western Carolina University, University Of Miami.
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