Rajneesh Sharma Email & Phone Number

India

India

Connecting people with the right mentors to help them make informed decisions

India

Market ResearchStrategic partnership Connecting with investorsCrafting various monetization routes.Executing eventsMentoring various disabled individuals on different fronts.

Mumbai

Outline the scope of the work and identify and map out schedules. Defining SOP, milestones, and processTeam BuildingStrategic Business partnershipLiaise with team and stakeholders.Identify new business opportunities.Operational processesManage client relationships to ensure long-term strategic partnershipsIdentify new business opportunities. Defining end-to-end customer support processOnboarding and educating retailers about the product.Onboarding influencers.Participate in business and strategy development.Charting out process flow from purchase to delivery focusing on customer experience.Supporting vendors – Catalog and product listing Stakeholder managementStrategic Business Partnerships.

Mumbai Area, India

Community of investors and start-ups.Partnering with various ecosystem partners.Managing the process effectively to minimize the issues and escalations.Start-up exchange programTying up with various educational institutions for Incubation.Partnering with real estate vendorsPartnering with the miscellaneous services provider.

New Delhi Area, India

Manage global clients.Lead and direct the Account Managers and customer service teamOnboarding partners, clients, and vendors.Defining processes and SOP.Managing the process effectively to minimize the issues and escalations.Keeping clients engaged.Ensuring timely collection of all revenue from clientsConducting performance evaluationsPrepare, analyze and present monthly status reports, discussing goals and trendsLiaise with internal teams to ensure the issues are resolved.Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.Forecast and track key account metrics.

New Delhi Area, India

Lead and direct the customer service teamAnalyze data to determine trends Ensuring SLA and SOP being followedKeeping track of inventory.Working on CSAT.Working on fraud detection and prevention.Onboarding more retailerCrafting and executing customer service plans and defining KPI’s.Prepare weekly, monthly and quarterly scorecards.Determining quick-fixes to put immediate issues right.Drive root cause analysis to ensure repeat problems are addressed proactively. Engagement of the relevant teams needed to resolve the issues responsible for the escalation.Ensuring that related complaints are filed and handled aptly.Give feedback and coaching to staffRecommend improvements to applications, workflows and procedures.Provide feedback to staff based on quality and productivity metrics.

Mumbai Area, India

Acquire knowledge of the client’s business. Highlights potential and existing risks, develops mitigation strategy and drives issues to resolution. SPOC for the concerns and compliances. Execute, document, and improve operational execution and processes. Manage project to closure and ensure appropriate communication to key stakeholders. Business Analysis - Conduct regular and ad hoc analysis. Recommend solutions resulting from data. Establish and monitor customer service performance standards. Work with internal cross functional teams to troubleshoot and resolve business issues. Complies with performance review and performance management process. Develop and maintain order management plans for key customers. Manages promotional campaigns, return goods, and service programs Develops processes to identify customer problems and resolve them expeditiously and efficiently Documents planning progress and keeps accurate records within an internal database Provides standard customized reports to clients and senior management. Meeting clients on regular basis. Automate reporting process.

Noida

Research on various business verticalsCollecting data on consumers, competitors, and marketplaceLiaising with clients over project progress and deliveryInterpret data, formulate reports Data acquisition and extraction, data analysisApproaching business consulates and law firms across the globe for Inbound projects.Interacting with the EU and US counterparts.Preparing a write up based upon Research