Bryan Z. Email & Phone Number

Brentwood, Tennessee, United States

Smyrna, Tennessee, United States

Planned and coordinated personalized travel itineraries.Managed travel arrangements for flights, accommodations, and activities.Provided expert advice on destinations and experiences.Negotiated with travel service providers for the best rates.Used booking platforms to research and book travel components.Maintained client relationships and ensured high satisfaction.

Brentwood, Tennessee, United States

Monitored and managed customer network and IT infrastructure.Handled incidents using ITIL-based ITSM (ServiceNow).Provided support for network and infrastructure issues, including servers (Windows/Unix/Linux), backups, cloud services, and Exchange/O365.Collaborated with carriers and third-party vendors to resolve hardware and circuit issues.Utilized system and event management tools to address customer issues.Followed SOPs and Run Books for tasks such as IOS upgrades and switchport modifications.Documented and resolved ServiceNow incident tickets and service requests per SLA.Communicated effectively with clients, engineers, and vendors during incident resolution.Maintained system and process documentation in the knowledgebase.

Provided first-level technical support for hardware, software, and network issues.Troubleshot Windows, Mac, and Linux OS and enterprise applications.Managed user accounts and access rights in Active Directory.Set up and configured workstations, printers, and peripherals.Created and maintained technical documentation and user guides.Ensured timely issue resolution in line with SLAs.Collaborated with IT teams and vendors to resolve complex issues.Conducted end-user training on IT best practices and new technologies.Saved the company time and money by providing valuable assistance on successful systems-related projects that improved operational efficiency.Provided user administration support, ensuring smooth system operation, improving user productivity and satisfaction, and reducing IT support requests.

Smyrna, Tennessee, United States

Product Knowledge: Maintain a thorough knowledge of the store’s inventory, including features, benefits, and availability of products to assist customers effectively.Store Maintenance: Ensure that the store is clean and organized, including restocking shelves, tidying up displays, and maintaining store signage.Team Collaboration: Work with other store associates and departments to ensure smooth operations and a positive work environment.

Tennessee, United States

Operate Artillery Systems: Handle and operate various types of artillery, including howitzers and mortars. This involves loading, firing, and aiming the weapons.Crew Coordination: Work as part of a team with other crew members to execute artillery operations effectively. This involves communication and coordination to ensure smooth operations.Record Keeping: Maintain logs and records of artillery operations, maintenance activities, and ammunition usage.

Fort Hood, Texas, United States

Operate Artillery Systems: Handle and operate various types of artillery, including howitzers and mortars. This involves loading, firing, and aiming the weapons.Crew Coordination: Work as part of a team with other crew members to execute artillery operations effectively. This involves communication and coordination to ensure smooth operations.Record Keeping: Maintain logs and records of artillery operations, maintenance activities, and ammunition usage.