Bryan Z.

Bryan Z. Email and Phone Number

IT Professional with a Passion for Growing Knowledge and Leadership @ UHS
king of prussia, pennsylvania, united states
Bryan Z.'s Location
Smyrna, Tennessee, United States, United States
About Bryan Z.

Experienced IT professional with a robust background in leadership and customer service. Currently employed as a NOC Engineer at Ahead Technology, managing diverse client networks, troubleshooting issues, and monitoring servers and networks. Formerly a Technical Support Engineer at Metis Technology, responsible for Windows 7-10 troubleshooting, Office 365 configuration, firewall setup, and end-user support. Gained hands-on experience as a Systems Administrator Intern at Genesis Engineering, installing and maintaining computer systems, performing user administration, and monitoring system performance.In addition to my IT roles, I have a strong customer service background from my time at Lowe's Home Improvement, assisting Pro Business account holders. Prior to my IT career, I held quality control positions as a technician at Yates Service and Load Processor at Wallenius Wilhelmsen Logistics.My leadership skills were homed in the United States Army as a Cannon Crewmember, where I supervised and served in field artillery cannon and ammunition sections. My combination of IT expertise, leadership experience, and customer service skills makes me a valuable asset to any team.

Bryan Z.'s Current Company Details
UHS

Uhs

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IT Professional with a Passion for Growing Knowledge and Leadership
king of prussia, pennsylvania, united states
Website:
uhsinc.com
Employees:
8323
Bryan Z. Work Experience Details
  • Uhs
    Associate System Administrator
    Uhs Oct 2024 - Present
    Brentwood, Tennessee, United States
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  • Take Travels
    Co-Founder
    Take Travels Mar 2022 - Present
    Smyrna, Tennessee, United States
    Planned and coordinated personalized travel itineraries.Managed travel arrangements for flights, accommodations, and activities.Provided expert advice on destinations and experiences.Negotiated with travel service providers for the best rates.Used booking platforms to research and book travel components.Maintained client relationships and ensured high satisfaction.
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  • Ahead
    Network Operations Center Technician
    Ahead Dec 2019 - Oct 2024
    Brentwood, Tennessee, United States
    Monitored and managed customer network and IT infrastructure.Handled incidents using ITIL-based ITSM (ServiceNow).Provided support for network and infrastructure issues, including servers (Windows/Unix/Linux), backups, cloud services, and Exchange/O365.Collaborated with carriers and third-party vendors to resolve hardware and circuit issues.Utilized system and event management tools to address customer issues.Followed SOPs and Run Books for tasks such as IOS upgrades and switchport modifications.Documented and resolved ServiceNow incident tickets and service requests per SLA.Communicated effectively with clients, engineers, and vendors during incident resolution.Maintained system and process documentation in the knowledgebase.
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  • Metis Technology, Llc
    Service Desk Administrator
    Metis Technology, Llc Nov 2018 - Nov 2019
    Provided first-level technical support for hardware, software, and network issues.Troubleshot Windows, Mac, and Linux OS and enterprise applications.Managed user accounts and access rights in Active Directory.Set up and configured workstations, printers, and peripherals.Created and maintained technical documentation and user guides.Ensured timely issue resolution in line with SLAs.Collaborated with IT teams and vendors to resolve complex issues.Conducted end-user training on IT best practices and new technologies.Saved the company time and money by providing valuable assistance on successful systems-related projects that improved operational efficiency.Provided user administration support, ensuring smooth system operation, improving user productivity and satisfaction, and reducing IT support requests.
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  • Lowe'S Companies, Inc.
    Customer Service Representative
    Lowe'S Companies, Inc. Jul 2016 - Oct 2018
    Smyrna, Tennessee, United States
    Product Knowledge: Maintain a thorough knowledge of the store’s inventory, including features, benefits, and availability of products to assist customers effectively.Store Maintenance: Ensure that the store is clean and organized, including restocking shelves, tidying up displays, and maintaining store signage.Team Collaboration: Work with other store associates and departments to ensure smooth operations and a positive work environment.
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  • Army National Guard
    Cannon Crew Member
    Army National Guard Aug 2012 - May 2016
    Tennessee, United States
    Operate Artillery Systems: Handle and operate various types of artillery, including howitzers and mortars. This involves loading, firing, and aiming the weapons.Crew Coordination: Work as part of a team with other crew members to execute artillery operations effectively. This involves communication and coordination to ensure smooth operations.Record Keeping: Maintain logs and records of artillery operations, maintenance activities, and ammunition usage.
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  • Us Army
    Cannon Crew Member
    Us Army Jul 2008 - Aug 2012
    Fort Hood, Texas, United States
    Operate Artillery Systems: Handle and operate various types of artillery, including howitzers and mortars. This involves loading, firing, and aiming the weapons.Crew Coordination: Work as part of a team with other crew members to execute artillery operations effectively. This involves communication and coordination to ensure smooth operations.Record Keeping: Maintain logs and records of artillery operations, maintenance activities, and ammunition usage.
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Bryan Z. Education Details

Frequently Asked Questions about Bryan Z.

What company does Bryan Z. work for?

Bryan Z. works for Uhs

What is Bryan Z.'s role at the current company?

Bryan Z.'s current role is IT Professional with a Passion for Growing Knowledge and Leadership.

What schools did Bryan Z. attend?

Bryan Z. attended Western Governors University.

Who are Bryan Z.'s colleagues?

Bryan Z.'s colleagues are Nisha Menon, Nicol Garza, Monique Munoz, Tyler Beaulieu, Bubba Hargo, Jan Knight, Holly Maccoy.

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