Role & Responsibilities:-•Imparting Induction Training to the new Joiners•Imparting timely training in accordance with Annual Training Calendar•Identifying employee training needs•Monitoring the effectiveness of training program•Report Making as per prescribed format•Content development when required•24x7 training support to the employee of assigned state•Monitoring and Reporting the behavioral aspect of employee and other issues

Role & Responsibilities: SUPERVISES THE ACTIVITIES OF SUBORDINATES. ENSURE PROFITABILITY OF THE CENTER. OVERSEES DAILY CENTER OPERATIONS AND COORDINATES CENTER ACTIVITIES THROUGH ASSIGNED STAFF; PRIORITIZES AND DELEGATES WORK ACTIVITIES. PREPARES AND MONITORS BUDGET FOR THE CENTER AND RESEARCH, EXECUTIVE OR STUDENT EDUCATION PROJECTS. PREPARES BUDGET PROPOSALS AND RECOMMENDATIONS AND ESTABLISHES BUDGET CONTROL SYSTEM FOR CONTROLLING EXPENDITURES; CONTROLS EXPENDITURES IN ACCORDANCE WITH BUDGET ALLOCATIONS; RECOMMENDS EQUIPMENT AND RESOURCES FOR THE CENTER. PREPARES PERIODIC REPORTS, FINANCIAL STATEMENTS AND RECORDS ON CENTER PROJECTS, PROGRESS, STATUS OR OTHER SPECIAL REPORTS FOR MANAGEMENT OR OUTSIDE AGENCIES. DESIGNS, DEVELOPS AND RECOMMENDS NEW PROGRAMS, PROJECTS AND ACTIVITIES RELATING TO RESEARCH, EXECUTIVE OR STUDENT EDUCATION. DEVELOPS AND SCHEDULES RESEARCH, EXECUTIVE OR STUDENT EDUCATION IN ACCORDANCE WITH UNIVERSITY'S GOALS, OBJECTIVES AND FUNDING LIMITATIONS. DIRECTS, MONITORS AND PARTICIPATES IN RESEARCH ACTIVITIES INCLUDING DATA COLLECTION, EVALUATION AND ANALYSIS FOR A RESEARCH PROJECT. PREPARES OR ASSISTS IN THE PREPARATION OF PROPOSALS FOR FUNDING OF NEW OR CONTINUOUS PROJECTS. EVALUATES CENTER ACTIVITIES FOR EFFECTIVENESS TO DEVELOP IMPROVED METHODS; DEVISES EVALUATION METHODOLOGY AND IMPLEMENTS; ANALYZES RESULTS AND RECOMMENDS AND/OR TAKES APPROPRIATE ACTION. REVIEWS APPLICATIONS OR OTHER CENTER DOCUMENTS TO DETERMINE ACCEPTANCE OR MAKE DECISIONS PERTAINING TO THE CENTER. MAINTAINS DIRECT CONTACT WITH PERSONNEL OF VARIOUS OUTSIDE ORGANIZATIONS AND UNIVERSITY DEPARTMENTS ASSOCIATED WITH CENTER PROJECTS. CONFERS WITH AND ADVISES STAFF, STUDENTS AND OTHERS TO PROVIDE TECHNICAL ADVICE, ANSWERS TO QUESTIONS AND CENTER GOALS AND POLICY INTERPRETATIONS; REFERS TO APPROPRIATE DEPARTMENT OR PERSON WHEN UNABLE TO RESPOND. OVERALL RESPONSIBLE TO ALL CENTER RELATED PROJECT, COMPLIANCE, PROFIT & LOSE

ROLE & RESPONSIBILITIES:-➢ MANAGE, COORDINATE AND SUPERVISE THE DAY TO DAY ACTIVITIES OF THE ASSIGNED CENTER AND TO ENSURE THAT BSDMPROGRAM GUIDELINES AND SCHEMES ARE IMPLEMENTED PROPERLY.➢ ENSURING THAT TRAINING/REVENUE TARGETS FOR THE CENTER ARE MET IN A TIMELY MANNER.➢ TIMELY PREPARATION AND SUBMISSION OF THE ACTIVITY/ BUDGETARY/PERFORMANCE REPORTS.➢ PARTICIPATING IN STRATEGY PLANNING WITH PROJECT COORDINATOR AND PROJECT MANAGER FOR MAXIMIZING THE REACH OF THE PROGRAM, INCREASING REVENUE FOR THE CENTER AND CREATING NEW OPPORTUNITIES.➢ ENSURING THE TRAINERS FOLLOW THE COURSE CONTENT PRESCRIBED BY THE HEAD OFFICE.➢ WORKING HAND IN HAND WITH THE PROJECT COORDINATOR/MANAGER FOR 'TRAIN THE TRAINER' PROGRAM RELEVANT FOR THE STAFF TRAINING, CONDUCTING ASSESSMENTS AND CERTIFICATIONS FOR THE TRAINEES AND PLACEMENT OF THE TRAINEES.➢ PLACEMENT OF THE TRAINEES AND RECRUITMENT OF THE TRAINERS AND CENTER STAFF.

ROLE & RESPONSIBILIES :-➢ NEW TRAINER SELECTION, HIRING AND ON-BOARDING (AS PER PROJECT GUIDELINES)➢ TALENT MANAGEMENT➢ TRAINEE ATTENDANCE, SESSION PLAN ADHERENCE, PERIODIC ASSESSMENTS / EXTERNAL EVALUATION➢ CANDIDATE PLACEMENT, TRAINER CERTIFICATION➢ COMPETENCY FRAMEWORK/PERFORMANCE MANAGEMENT SYSTEM➢ DEVELOPMENT OF THE COMPETENCY FRAMEWORK AND UPKEEP OF THE SAME➢ ENSURING THE PMS IS DEPLOYED, MONITORED AND ADHERED TO WITHIN THE TEAM➢ RECOMMEND CHANGES AND ADJUSTMENTS TO CONTINUALLY ALIGN PERFORMANCE MANAGEMENT WITH LEARNING AND DEVELOPMENT➢ PREPARE & DEVELOP TRAINING CONTENT AS PER REQUIREMENT➢ HANDLING ENTIRE SERVICE AND OPERATIONS OF THE CENTER➢ COORDINATING WITH GOVERNMENT AND NON_GOVERNMENT ORGANIZATION➢ DAILY REPORTING AND NEW BUSINESS DEVELOPMENT➢ MOBILIZATION AS PER PROJECT REQUIREMENT➢ CARRER BASED COUNSELLING➢ FEEDBACK SESSIONS WITH TEAM➢ MANPOWER PLANNING➢ NEW TRAINER SELECTION, HIRING AND ON-BOARDING (AS PER PROJECT GUIDELINES)➢ TALENT MANAGEMENT➢ ON THE JOB TRAINING & COACHING OF THE TRAINERS,NON-ACADEMIC STAFFS➢ PROVIDE GUIDANCE, CONSULTING AND LEARNING DEVELOPMENT EXPERTISE THROUGHOUT STRUCTURED INTERVENTION & CONSTRUCTIVE FEEDBACKS➢ ENSURE EFFECTIVE ENGAGEMENT MEASUREMENT, DATA ANALYSIS, AND IMPLEMENTATION OF ACTIONS TO SUPPORT AND IMPROVE ENGAGEMENT THROUGHOUT THE TEAM & CENTER➢ DEVELOP AND ENGAGE CAREER GROWTH PLANNING➢ TRAINING ADMINISTRATION, TRAINING DATA, MIS & DOCUMENTATION➢ SKILLFUL IN REVIEWING & RECOMMENDING IMPROVEMENTS IN TRAINING NEEDS FOR CONTINUOUS IMPROVEMENTS➢ TRACKING KEY PERFORMANCE PARAMETERS NAMELY

ROLE & RESPONSIBILITIES :-COORDINATE AND COMMUNICATE ABOUT THE PROGRAM TO THE GOVERNMENT DEPARTMENT OFFICIALS FOR MOBILIZATION, EXECUTION, ASSESSMENT ➢ NETWORK WITH THE LOCAL PEOPLE AND IMPLEMENT THE TRAINING PROGRAMS ALONG WITH THEM ➢ UNDERSTAND THE COURSE CONTENT, PLAN AND CONDUCT TRAINING OF TRAINERS WHO IN TURN DELIVERS IT TO THE STUDENTS WITHIN A GIVEN TIME FRAME. ➢ GIVE FEEDBACK ON THE COURSE CONTENT AND OTHER TRAINING MATERIALS TO ENSURE THAT THE INFORMATION STUDENTS RECEIVE REMAINS RELEVANT, ACCURATE AND UP TO DATE. ➢ INSURE THE STUDENTS SHOULD BE PLACED WITHIN A GIVEN TIME FRAME AFTER CERTIFICATION ➢ MANAGE, COORDINATE AND SUPERVISE OVERALL TRAINING PROGRAM.

ROLE & RESPONSIBILITIES:-➢ PERFORMED ADMINISTRATIVE DUTIES INVOLVING STUDENT FILES AND PROGRESS TRACKING OF THE TRAINEES➢ FOLLOW THE QP-NOS AND CONDUCT SESSION ACCORDING TO THAT➢ FOLLOW THE ACLP➢ CHECK AND COMPLETE THE STUDENTS DOSSIER➢ COORDINATIONATION IN INTERNAL ASSESSMENT➢ PREPARE THE CANDIDATES FOR JOB READINESS➢ FOLLOW THE PMKVY PROCESS GUIDELINES TO EXECUTE➢ PERFORMED ADMINISTRATIVE DUTIES INVOLVING STUDENT FILES AND PROGRESS TRACKING. ➢ TAUGHT MS OFFICE, ADV. EXCEL, SOFT SKILLS (INTERVIEWING, COMMUNICATION, MONEY MANAGEMENT, JOB APPLICATION COMPLETION, AND COMPUTER SKILLS) TO CLASSES OF 12 TRAINEES. ➢ FOLLOWED CURRICULUM TO CREATE WEEKLY LESSON PLANS AND EVALUATED STUDENT JOB READINESS. ➢ ASSISTED TRAINEES IN FINDING AND MAINTAINING EMPLOYMENT.

ROLE & RESPONSIBILITIES:-➢ MANAGE LARGE AMOUNTS OF CALLS IN A TIMELY MANNER➢ FOLLOW COMMUNICATION “SCRIPTS” WHEN HANDLING DIFFERENT TOPICS ➢ IDENTIFY CUSTOMERS’ NEEDS, CLARIFY INFORMATION, RESEARCH EVERY ISSUE AND PROVIDE SOLUTIONS AND/OR ALTERNATIVES➢ BUILD SUSTAINABLE RELATIONSHIPS AND ENGAGE CUSTOMERS BY TAKING THE EXTRA MILE ➢ KEEP RECORDS OF ALL CONVERSATIONS IN OUR CALL CENTER DATABASE IN A COMPREHENSIBLE WAY➢ MEET PERSONAL/TEAM QUALITATIVE AND QUANTITATIVE TARGETS