Ben F. Email & Phone Number

Valley Forge, Pa, Us

Valley Forge, Pa, Us

Drive employee experience by reducing friction in everyday crew tasks using data driven and user experience research methodologies.- Designed and deployed fixes for 85% of negative feedback submitted through employee Service Portal.- Lead UX “password reset” case study identifying why password reset incidents have increased by 25% over the course of the pandemic without returning to normal levels.- Implemented fixes for 4 of 11 findings of password reset case study.- Facilitated a round table discussion for key stakeholders identifying the need for industry standard self-service password reset capability and the associated business impacts without one.

Valley Forge, Pa, Us

Engineered and maintained End User Computing services on the VMware Anywhere Workspace Platform, consisting of a variety virtual desktop use cases and over 10,000 corporate and BYOD mobile devices.- Overhauled VDI delivery process which reduced request lead time by 22% while volumes increased by 300%.- Developed ServiceNow solutions for Workspace One to adopt to global pandemic business needs.- Maintained business continuity during pandemic response by managing remote access in novel ways, adapting workflows for a hybrid workforce, and enhancing our monitoring and alerting posture.- Researched opportunities to enable new use cases by evaluating emerging cloud-based virtual workspace products such as VMware on AWS, AWS WorkSpaces, and Horizon on Azure.

Valley Forge, Pa, Us

Engineered and maintained architectural designs for critical hybrid cloud shared services such as DNS, NTP, Active Directory, network peering, routing, and Palo Alto internet egress using python and CloudFormation in an AWS Organization of 14 accounts in 4 regions.- Created Bamboo CICD build and deployment specs in Java and YAML to support automated “one-click” infrastructure deployments.- Wrote AWS CloudFormation infrastructure for deployment through Bamboo pipeline.- Determined system KPIs of critical infrastructure components. Leveraged AWS CloudWatch metrics, CloudWatch logs, and on-prem data to measure system performance. - Developed python lambda functions to enrich existing data requirements, aggregating data across a multi account environment in Splunk dashboards.- Mentored COTS FinTech product teams as they embarked on a cloud transformation journey.

Valley Forge, Pa, Us

Performed system administration for over 5000 Windows servers in a global, highly available, distributed, and clustered environment. Maintained Windows Server on bare metal, ESXI, Hyper-V. Participated in ITIL incident management at the hardware and OS level by conducting initial triage, root cause analysis, and any associated required break/fix scenarios. - Managed enterprise filesharing and home drives servicing over 15000 clients as primary engineer and administrator. - Migrated FTP virtual directory environment from IIS 6/7 to 8.- Implemented Splunk monitoring of IIS logs for assistance in incident management and traffic monitoring. - Decreased MTTR of incidents related to service account lockouts by implementing account lockout alerts in Splunk.- Troubleshot user access related issues due to misconfigurations within Active Directory and Group Policy.- Wrote PowerShell utilities to automate routine job functions.

Valley Forge, Pa, Us

Managed annual testing activities for several investment reporting programs and new in-house applications.- Collaborated with business representatives, Developers, and DBAs on requirements collection and application design.- Supported the mutual fund reporting teams by training on their tools and processes to improve testing standards.- Lead DMAIC initiative to reform Test Test Readiness Review process throughout the department.

Valley Forge, Pa, Us

Us

- Coordinated US and Canadian product deployment for over 40 titles.- Decreased product deployment costs by 30% through automation.- Managed relations with numerous partners such as Sprint, T-Mobile and Jamster.- Participated in design discussions to craft unique and intuitive user experiences.- Constructed and populated a WIKI to centralize critical department information.

Us

- Tested mobile software with great effectiveness according to company standards of quality- Trained team members on testing technique, methodology and standards- Collaborated with team leaders in process refinement and test plan creation which assisted in achieving a 98% pass rate from certification agencies.

M.S., Information Science

B.A, Communication And Media Studies