Operations Manager
Truckers Solution
Franklin, Tennessee
• Managed projects such as creating and implementing a “Fuel Tax” service to customers. Owned program strategy, end-to-end delivery, and training of new programs to employees, and reported results/revenue to leadership. • Developed effective methods using data and metrics to collect and perform quantitative analysis of key process indicators to identify causes, drive improvement, and ensure efficiency. • Built and managed a cross-functional team of operations employees and sales representatives. Responsible for developing and supervising the projects between the teams, and end-to-end delivery of our services.• Owned program strategy and resolved defects in the customer experience from sales and implementation to retention and customer experience. • Experience managing, analyzing, and communicating results to senior leadership/owners/high-level stakeholders on business strategy, program, and project progress, KPIs, industry analytics, business development, and adding new programs or services. • Developed recruiting and training strategies to maintain positive company culture, developed employee interview screening methods, developed monthly employee performance reviews, and managed employee corrections and terminations.• Carrier Relationship Management through customer service techniques, customer retention, understanding of the transportation industry, and developed processes to better meet customer expectations to facilitate a better experience than our competitors.• Data Entry experience by developing system processes and programs to streamline employee workflow, managing IT Issues for internal employees, managing PBX systems for the whole office, developing more streamlined systems for new accounts set up, and discount management. • Additional Tasks could include, but are not limited to; project management, IT management, program management, sales/networking, financial coaching, accounting, team building, profit projections, and business development.