Marissa Chavez Email & Phone Number

San Francisco, California, Us

Decreased global Vendor Catalog CERs by 10% in H2 ‘24.Enabled 4k+ quality audits on 760k+ SKUs in H2 ‘24.Attended Kaizen events to map out strategic quality initiatives.Designed global dashboards to measure quality goals.Resolved complex quality escalations using data analysis.Collaborated with int’l BPOs to offshore process audits.Optimized quality operations to scale audits and improve process efficiency.

San Francisco, California, Us

Direct supervisor for 10 ICs and 1 TLEnabled the evaluation of over 950k+ New Vertical SKUs in 2022Decreased catalog error rates by 60% in 2023Launched 7+ catalog quality assurance audit processes Conducted 30+ interviews leading to 7+ new hires or level upsCreated goals and measured AHTs to establish team efficiency Co-designed custom Google sheets and scripts to automate data collectionSynthesized feedback for delivery via email, custom docs, and training sessionsHosted calibrations to increase cross-functional alignmentDeveloped a process document library to house team resources and change logsCollaborated with 4+ BPO partners to decrease error rates for Catalog processesGrowth and Development AMA participant

San Francisco, California, Us

Values Award Winner November 2021Trained + developed three Team Leads remotelyLaunched internal + external feedback processIncreased team compliance rates by over 35%Developed Salesforce dashboards to visualize team performance and goalsIntroduced + transitioned team to new queries in MODEImproved slack escalation workflow for external teamsProposed + collaborated with ENG on feature improvementsCreated sprint processes to resolve workflow disruption impacting 400+ cases

San Francisco, California, Us

Awarded Rep on Fire January 2021Direct lead for 8+ WFH individual contributorsCo-lead for 8+ WFH individual contributorsAchieved 600+ case triages per month Assisted on a new virtual brand launch for Tender Shack affecting 700+ locationsDeveloped Feedback Records for 1:1 meetingsCreated a Team Resource Library to consolidate referencesCoordinated training and shadowing for 4+ new hire groupsParticipated in 5+ interviewsRecruited 3 New HiresMenu consultation expert for large projects with notable companies such as Subway Australia, Dunkin' Brands, Dairy Queen, Little Ceasars, Burger King, Circle K, 7 Eleven, The Cheesecake Factory Brands, Taco Bell, Dominos, Arby's, Buffalo Wild Wings, Sonic Drive-In, Rita's Italian Ice, Tim Horton's, Boston Pizza, and more.

San Francisco, California, Us

Achieved 200+ case closures per monthExceeded monthly performance and efficiency goals since metric inceptionManaged dynamic roll-out projects for 4k+ Dunkin’ locationsDeveloped new skill sets through Udemy courses & Director led Leadership TrainingCo-created workflow template for team-wide implementation Designed a Video Training Deck and process document for workflow instructionResponsibilities:Manage menu projects for highest value partners - domestic & globalUtilize Salesforce for case processing & prioritization Draft constructive communications to corporate executive partnersFormulate SQL queries & organize raw data for analysisReview vendor contributions for quality assurance & controlPrepare GEMBA reports & present metrics to senior managementAssisted in training + shadowing new crew members on team processes Provide feedback to account managers for roll-out post mortem meetingsLeverage bulk data processing tools to streamline case resolutionsConnect with support, photos & sales teams to drive peak operationsProcess store integrations for 15+ Push & Pull POS providersProviders include: Olo Rails, Chowly, Checkmate, Aloha, Square, Toast, Tillster, etc. Synergize project management tools such as:Google Suite, Microsoft Office, Zoom, Slack, Mode, Okta, Sublime Text, Alfred

Airbnb Superhost - July 2023https://abnb.me/lbrkcow72ybhttps://abnb.me/8smnUWJvJHb

Tempe, Az, Us

Accomplishments:Participant in Merchant Summits to discover new + strengthen current B2B relationshipsReduced total inventory overstock from 56 weeks to 3 weeks for a single locationImplemented markdown procedure reducing expired products by 55% month over monthExecuted sale strategies increasing total units sold for top performers by up to 4x week over weekAssisted with the launch of Colors, Roll One + Cookies products on the AZ marketResponsibilities:Coordinate inventory purchases for 11+ AZ dispensaries + varying locations in CA, PA, FL + MD Co-lead a team of 50+ GMs, AGMs + associatesSupply gaps in demand with the help of 70+ vendorsManage + update multiple state specific data catalogs of 20K+ itemsUtilize BI data query to structure and generate spreadsheet reports Provide buyers, distribution + production teams supply demand forecastsCollaborate with buyers to create monthly promotional calendars using previous sales dataMeasure par levels & report KPI goals to maximize resourcesSort then triage support request queues ensuring timely resolutionsAdd enrichment to inventory at comparable or reduced ratesEducate new + existing inventory managers on compliant inventory controlMonitor audits and guide district wide field adjustments in a compliant mannerResolve delivery and inventory discrepancies with field team membersTest then review emerging products from new + existing merchantsAssist with seamless new product launches + community eventsVerify data then input invoices with high accuracy + speedTour internal and partner facilities to cultivate business relationshipsGenerate state compliant labels for all packaged goodsPOS + IM Systems ie. LeafLogix, MJ Freeway, MJ Platform, Hypur, Baker, iHeartJane, Biotrack

Tempe, Az, Us

Accomplishments:Lead a team of 4 packagers & 20+ dispensary agentsEnacted strain-specific popcorn sales resulting in 36% more pounds sold per week Maintained lowest loss percentage at <0.03% flower losses month over monthDeveloped company-wide inventory logs + packaging training documentsIntroduced digital menus on the patient floor using iPads, reducing paper usage by 9%Balanced inventory by maintaining 3 weeks on hand across all categoriesEstablished SOPs for inventory + ordering processes at a store levelResponsibilities:Prepare + lead daily team stand-upsResolve + deescalate patient returns + complaintsApprove discounts for flagged marketing discrepanciesGuide private new patient consultations upon requestSync with the front of house team leaders to coordinate daily flower demandsTrain new + existing staff members on the back of house processesDelegate packaging projects + proactively arrange new strain releases Utilize previous sales data to prepare for bulk sales + creatively prevent gaps in demandPull then organize raw sales data from Leaf Logix to prepare supply ordersPlace weekly flower + non-flower supply requests for Wholesale Team reviewCoordinate purchases of mylar + paper exit bags supplied to all AZ locationsApprove incoming wholesale flower orders + track batch informationConduct bulk flower audits + record data for executive management reviewAudit 3rd party merchant product intakes + sign documentation of receiptExecute dispensary opening + closing proceduresCount down cash drawers + batch debit card processing with HypurReplenish cash drawers with proper change supplies + place weekly change ordersRecord + place nightly deposit into safe for Garda pick-upPrepare for AZDHS inspections + ensure operational excellenceMaintain all scale equipment's yearly Weights + Measures certifications

Tempe, Az, Us

Accomplishments:Prepared 6k+ pre-rolls per month to support gaps in demand across multiple locationsLead packaging projects for 10+ new store opening preparationsCreated flower rollout + out of stock process for front of house + back of house communicationReduced discount + return rates by 8%Responsibilities: Collaborate with Inventory Manager to lead + develop a team of 6+ packagers Communicate daily team goals + delegate packaging projectsProcess incoming wholesale flower shipments by weighing, jarring, + taggingInspect new shipments for foreign material like molds, insects + mildewMeasure hygrometer readings + maintain cannabis humidity with Boveda pack technologyReview flower testing and verify date and batch informationBatch rainbow mix + process into fine flower material for pre-roll packingPrepare pre-rolls using Futurola Knockbox technology + delegate trays for packagingPrepare for bulk flower audits by monitoring and communicating weightsSuggest weekly supply replenishments to Inventory Manager

Tempe, Az, Us

Accomplishments:Averaged 40+ patient transactions processed daily in compliance with AZ lawDeveloped tracking + communication process for out of stock items used across 11+ locationsAssisted the opening of the brand's 2nd Arizona LocationResponsibilities:Apply deescalation techniques to resolve patient concerns Educate new patients on variety of products + consumption methodsUtilize suggestive selling techniques to increase KPI metricsTake orders by phone + online channels then prepare for pickupOnline e-commerce sites include: Leafly, Weedmaps, Baker, I Heart JaneRestock + batch product using FIFO processingProvide feedback on sample products from new merchant partnershipsReview patient identification + aid patients through the checkin processOrganize front of house for upcoming promotionsPerform monthly product audits + record counts for manager reviewManually record patient transactions during POS outages

Accomplishments:Direct a team of 4+ technician assistants + prioritize tasks to adhere to schedule demandsPerform up to 4 dental prophylaxis cleanings on cats and dogs dailyScrub into surgical procedures to assist doctor(s) with unique cases requiring multiple handsCases include: Intestinal Obstruction Repair, ACL Repair, Amputations, Mass RemovalsResponsibilities:Conduct surgical procedures and appointments with compassionPractice safe handling techniques for animals of varying sizes, age, strength and demeanorPosition pets during dental, x-ray imaging and ultrasound proceduresEmploy phlebotomy techniques to safely draw clean samples for accession + processingCleanse puncture sites and set venous catheters for drug administration Prepare outlined sedative medications and administer prior to proceduresPerform diagnostic testing in-house using microscopy and hematology analysisMaintain equipment cleanliness for peak performanceDocument patient vitals + status using AVImark electronic recording Migrate all paper patient records into electronic recordsDetermine inventory supply + communicate needs to Office ManagerEducate pet parents on services and productsTrain interns + new teammates on processes + techniquesAccurately fill prescriptions according to the Doctors instruction Prepare pets + patient documents for for post-surgical releaseAdvise pet parents on administering medications effectivelySanitize workspace and reusable pet bedding + towelsPrepare surgical packs for autoclave sterilization Uphold the highest OSHA standards at all times

Pre-License, Real Estate

Associate Of Science - As, Biology, General

Certification, Veterinary/Animal Health Technology/Technician And Veterinary Assistant

High School Diploma, General Studies