Provide oversight on all operational activities and execution of operational leadership tasks. Identify risks, prioritize areas of focus, educate associates on avoiding risks and create action plans. Ensure that in the event of a new procedure, product, or operational change, associates are informed and are properly executing the change. Track/manage service and operational performance metrics through monitoring of daily activities and reports. Leverage resources and technologies to optimize customer experience and serve our customers with excellence and accuracy. Provide a value-added customer experience that leads to improved satisfaction and sales. Handle escalations in the absence of the FCM; ensure enterprise complaint tracking. Own resource management for the financial center. Assist associates in complex transactions/resolving issues that require understanding of regulatory compliance/policy and procedural knowledge. Coach associates to be efficient in compliance with policies/procedures in customer service, operational procedures, transactions accuracy and customer engagement. Proven results exceeding goals in a customer-centric, results-driven environment Influence/collaborate with others outside of reporting authority to achieve shared goals. Proven customer service skills/ability to resolve problems/escalate as needed. Strong financial/business acumen including experience interpreting reports. Proven record of balancing risk/making sound decisions while achieving business goals. Strong interpersonal skills, ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service. Strong organizational skills, ability to manage multiple responsibilities, prioritize, and delegate while delivering results. Strong communication skills (verbal, non-verbal, written & presentation) and active listening skills. Proficiency in computer skills/professional programs.

Execute the necessary principles of management including creating the best in-store experience, recruiting, diversity, human resources, store operations, and visual merchandising. Demonstrate a passion for the brand, as well as the following professional skills: customer focus, multi-tasking, problem solving, adaptability/ flexibility, planning and organizing, product knowledge, visual displays, fashion and trend knowledge, team-building skills, self-starter, strong interpersonal and communication skills, drive to achieve results, asset protection. Demonstrate 

ability to work efficiently and make sound judgments in a fast-paced and challenging environment.

Provide exceptional service and care to ensure patient satisfaction. Exhibit strong multitasking and prioritization skills to answer and triage all incoming calls while monitoring hospital alarm panel, as well as internal radio correspondence. Maintain clientele’s business communications after hours, including managing and adjusting after hours on-call schedules. Understand and execute HIPAA standards to protect sensitive patient information. Demonstrate professional care and empathy for patients and visitors. Maintain composure and communicate effectively with patients/visitors who are potentially in distress during critical situations. Respond to hospital emergency alarm panels and dispatch codes/emergencies urgently and efficiently.