Jason Hacker Email & Phone Number

Baden, On, Ca

Oo

▪ Subject Matter Expert (SME) of Sun Life's Global Windows Server Patching Process▪ Subject Matter Expert (SME) of Sun Life's Global Windows Server Config Management Process▪ Subject Matter Expert (SME) of Sun Life's Global Windows Server Build Images▪ Subject Matter Expert (SME) at Sun Life for Windows PowerShell Scripting and Automation▪ Designed and Built Sun Life's Server SCCM 2012 Environment▪ Creator of VIPERS - A PowerShell GUI that provides over $100,000 a year in cost avoidance▪ Creator of the 'Build Script' an automation script providing $2.1 Million a year in cost avoidance▪ Creator of the 'Sentry Script' a Configuration Management Compliance Script▪ Achieved Server Patching Compliance target of 100% on all 2800 servers▪ Achieved Server Config Management Compliance target of 97.5% on all 2800 servers▪ Splunk Project - Deployed a central logging agent onto all 2800 servers▪ Server Password Rotation - Build a framework to deploy unique passwords to all 2800 servers▪ Sun Cloud Project - Helped build Sun Life's first ever self-service Private Cloud environment▪ Zero Day Patching - Lead over 10 zero day patching exercises quickly eliminating threats▪ Technical Documentation - Wrote supporting documentation for all areas of influence▪ Led Sun Life's Largest Disaster Recovery Exercise while reducing execution times by 30%▪ Established a central reporting framework providing business areas product insight▪ Oversaw a Server Packaging Solution Life cycle for all server applications and software

Waterloo, On, Ca

▪ Implemented Microsoft Office 365, providing license cost savings and boosting productivity▪ Deployed Windows 7 to all company laptops using the Microsoft Deployment Toolkit (MDT)▪ Upgraded all company workstation from Windows XP to Windows 7 in under three months▪ Created packages for all company software reducing overall installation times by 35%▪ Deployed Google Apps for Business while demonstrating the benefits of cloud computing▪ Migrated all business document to Google Docs and designed a reliable backup solution▪ All mailboxes and accounts were migrated successfully with minimal service interruption▪ Migrated a multi-site environment to Microsoft Exchange 2010 from POP mail▪ Setup Microsoft Outlook Web Access (OWA) allowing users to email using a web browser▪ Virtualized physical servers onto a Clustered VMWare ESX environment▪ Built a Virtual Machine backup and recover process using shadow copies and robocopy▪ Reduced hardware footprint, operational stability, and licensing costs by 30%▪ Implemented a 12-site Cisco Router WAN infrastructure using VPN and GRE tunnels▪ Improved Site to Site connectivity, terminal services, file and print services▪ Migrated a workgroup based company to a domain based model improving file and print sharing▪ Maintained email flow from Germany head office using Microsoft’s POP3 Connector▪ Upgraded all workstations to Windows 7 while reducing licensing costs by 25%▪ Setup a 20 Access Point wireless canopy for students at a college campus▪ Setup a dual-ISP solution to maintain connectivity even during a single ISP outage▪ Upgraded a school’s productivity suite without any downtime to the students or faculty

Kitchener, Ontario, Ca

▪ Maintained workstation OS images, supported new hardware changes and applications▪ Maintained a central content library of all company drivers, software, updates▪ Performed quarterly updates to all workstation images for patches, software, drivers▪ Responsible for server OS patching implementation and back out plans▪ Implemented, Configured, and Maintained all Group Policy Objects (GPOs)▪ Maintained all Active Directory Objects: Domains, Users, Groups▪ Setup new file shares along with setup and maintenance of share and NTFS permissions▪ Setup and maintained all company printers and print shares▪ Automated network drives and printer mapping using login scripts for all end users▪ Installed Aggregated Links on Core and Distribution switches for improved speed and reliability▪ Setup and configured Fiber Channel links between core switches and buildings improving speed▪ Implemented Track-IT as an ITIL based service management too▪ Leading technician resolving almost sixty percent of all Incident Tickets▪ Performed root cause analysis for recurring incidents to establish permanent resolution▪ Upgraded all workstations to Microsoft Office 2007 using a staged rollout approach▪ Assisted with the successful implementation of vLANs to all core and distribution layer switches▪ Supported the server migration project from existing whitebox's to standardized IBM hardware▪ Technical support lead for the internal phone system and VOIP implementation▪ Lead technician for Incident and Problem Management▪ Trained all new employees on IT Infrastructure and policies