Melinda Roberts Email and Phone Number
Hey there! My name is Melinda. I'm an enthusiastic and highly motivated team player. I thrive on contributing my dynamic strengths in customer success, administration, organization, and sales to actively support the objectives of an organization that values reliability, dedication, and solid work ethics. I'm all about seizing opportunities for professional growth!Being results-focused and quality-driven, I bring a wealth of experience in ensuring Customer Satisfaction and conducting Customer Satisfaction Research. I excel as a problem solver, self-motivator, and multi-tasker, always putting customer needs first. Let's connect and make magic happen together!
Dr. Squatch
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Sr. Manager Of Customer ExperienceDr. Squatch Sep 2024 - PresentMarina Del Rey, California, Us
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Manager Of Creator SuccessHype Oct 2022 - Dec 2023Brooklyn, Ny, UsEstablished and maintained the company's Help Center, resulting in a 10% reduction in customer support tickets and improved response times.Managed relationships with the company's largest accounts, overseeing all aspects of the customer experience and ensuring high levels of satisfaction and retention.Managed a team of four customer service representatives, providing coaching and mentorship to drive performance and foster a positive team culture. -
Manager Of Customer SuccessSimplepractice Jan 2022 - Oct 2022Santa Monica, California, UsReporting, maintaining and managing data for the CS TeamStrategize and rollout company-wide KPIs for the Customer Success Team, including, but not limited to: cNPS, eNPS, CSAT and churnManage and support 5 leads with a minimum of 15 CSRs per team leadPresent CS-wide needs and plans to SOTC meetings for C-level executives -
Customer Success, Education And Quality Team LeadSimplepractice Sep 2020 - Apr 2022Santa Monica, California, UsI oversee and manage the QA and Education Specialist Group. This includes monitoring workflows, delegating daily tasks, creating long-term projects and tasks as needed. I work closely with the Operations Team to assist in building out training for the entire company, and manage the Customer Success training entirely. Manage and maintain all data for the Customer Success Team to report to Operations. Responsible for hiring and managing all Education and Quality Specialists for the Customer Success Team.
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Quality Assurance SpecialistSimplepractice Mar 2019 - Sep 2020Santa Monica, California, UsMy responsibilities include, but are not limited to: - The automation, grading and training of company-wide responses to CS weekly inquiries.-Creating automated quality reports for all Product Specialists.-Using Zendesk, Maestro, Google Sheets, Google Forms and PlayVox.-Monitoring agent effectiveness and consistency on a daily, weekly and monthly basis.
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Product SpecialistSimplepractice Mar 2018 - Mar 2019Santa Monica, California, Us-Lead live Q&A sessions for various customers-Answered emails and incoming chats from new or existing customers-Identified patterns in emails to find software bugs or common product issues
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Sales LeadT-Mobile Jul 2014 - Mar 2018Bellevue, Wa, Us-Placed consistently as a top ten sales rep in the highest volume T-Mobile store (Santa Monica flagship)-Maintained strong client relationships and customer success-Sustained a high customer satisfaction score and placed in the top five representatives consistently in a district of 300+ representatives -
Retention SpecialistT-Mobile Jan 2012 - Jul 2014Bellevue, Wa, Us- Multiple award winner for exceeding company goals. - End of yearly reviews all show exceeding performance goals. - Top 5% of retained escalated customers. - Took escalated calls as a senior manager. - Responsible for customer satisfaction for self and team as a whole.
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Scheduler And RecruiterCommgap International Language Services Sep 2016 - Mar 2017Salt Lake City, Ut, Us-Responsible for hiring new contractors and arranging training-Managed the recruitment of 100+ contractors in 4 states-Recruited new talent including interviewing, onboarding and negotiating wages-Oversaw scheduling for 60+ contractors
Melinda Roberts Skills
Melinda Roberts Education Details
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Salt Lake Community CollegeGeneral -
Luzerne County Community CollegeGeneral
Frequently Asked Questions about Melinda Roberts
What company does Melinda Roberts work for?
Melinda Roberts works for Dr. Squatch
What is Melinda Roberts's role at the current company?
Melinda Roberts's current role is Experienced Customer Success Leader |Driving Customer Engagement through Innovation and Excellence | Proven Expertise in SaaS Program Management and Data-Driven Strategies.
What schools did Melinda Roberts attend?
Melinda Roberts attended Salt Lake Community College, Luzerne County Community College.
What skills is Melinda Roberts known for?
Melinda Roberts has skills like Quality Assurance Review, Sales, Customer Service, Customer Satisfaction Research, Customer Satisfaction.
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