Responsible for driving and developing project requirements, managing project implementations, building deep relationships with key executives and managers, driving solution and process adoption, and most importantly, listening to the needs of their clients. Software, project management, consulting experience and specific expertise in commercial lending.- Work closely at all levels within a client, perform Needs Analysis, and take a leadership role in driving change and best practices- Develop advisory relationships within banks, credit unions and finance companies- Manage existing business relationships- Develop and execute project plans that exceed clients’ expectations- Work with internal and external project teams to successfully complete projects

- Develop relationships with existing clients to help develop additional functionality.- Work with new clients to help during discovery/implementation.- Develop business requirements, functional requirements and technical specifications.- Interact with all levels within the organization, primarily with the development team.- Act as first line of support for existing clients to help identify opportunities for software enhancements.- Develop test scripts and test case scenarios for software QA.- Conduct system and user acceptance testing on software releases.- Gain a working understanding of the credit life cycle of banks and credit unions.

• Gather business requirements and create business system requirements for the Loan Origination System and the Loan Servicing System.• Implement Salesforce for the line of business.• Responsible for training, grooming and coaching Business Analysts.• Lead/coordinate teams to finalize and approve requirements definition and documentation.• Created Project Plans for the Project Managers. • Determine the need of the business unit by analyzing the capability of business processes and technology solutions.• Define system scope and objectives based on user needs.• Create Business Requirements, Flowcharts, Work Effort Plans, Vendor Evaluation Matrices and Process Analysis Documents and templates for BA’s to use.• Facilitate interviews and meetings to research and identify business needs.• Create change control requests.• Assist business unit in building business cases.

· Gathers business requirements and documents current processes.· Created a new web application (utilizing SQL and HTML5) to manage all client data and reporting. This application was built from the ground up using SQL as the backbone, creating tables, fields, queries, stored procedures and managing all the data on the front using HTML5 (so it was compatible with mobile devices).· Installs and sets up Mac servers for a client so they can run an intranet site that is not accessible to the outside world.· Creates Flowcharts, Work Effort Plans and Process AnalysisDocuments to coincide with Business Requirements.· Facilitates interviews and meetings to research and identify business needs.· Leads/coordinates teams to finalize and approve requirements’definition and documentation.· Identifies business needs and determines solutions to business problems.· Assists line of business unit with final unit testing.· Works with external clients.

- Gather Business Requirements and document current processes.- Create Flowcharts, Work Effort Plans and Process Analysis Documents to coincide with Business Requirements.- Facilitate interviews and meetings to research and identify business needs.- Lead/coordinate teams to finalize and approve requirements’ definition and documentation.- Assist line of business unit with final unit testing.- Learned to read and understand COBOL programming language.- Conduct JAD sessions with the line of business.- Created a new reporting system (utilizing SQL and Access) so the line of business can do their own reporting.- Work with external clients as well as internal clients.- Experience working with off-shore and on-shore contractors.- Create multiple reports and dashboards for upper management.

- Gather business requirements and impacts for projects (Wachovia Dealer Services Name Change, Records Retention and Retail Credit Collection projects).- BSA responsible for implementing new Wells Fargo Dealer Services website in a .net environment.- Lead/coordinate teams to finalize and approve requirements definition and documentation.- Created Project Plans (Work Effort Plans) for the Project Managers. - Determine the need of the business unit by analyzing the capability of business processes and technology solutions.- Define system scope and objectives based on user needs.- Create Business Requirements, Flowcharts, Work Effort Plans, Vendor Evaluation Matrices and Process Analysis Documents.- Facilitate interviews and meetings to research and identify business needs.- Create change control requests.- Assist business unit in building business cases.- Build a Business Systems Consultant flyer, to be distributed to the line of business, promoting and giving exposure to the Business Systems Consultant team.- Designed a Project Plan Dashboard allowing upper management to review progress on open projects at a glance, instead of opening Microsoft Project, saving valuable time and resources.

- Create custom reports for users (Access and Crystal Reporting) from the Data Repository.- Create custom SQL Database Views and Tables.- Provide Funding department with new Web Based system for quality assurance.- Set-up server and SQL database.- Created a Data Dictionary for the users.- Provided IT with a graphical representation of the schema.- Create custom reports for managers and senior staff (Access/Excel).- Create custom Access programs for different departments.- Created test scripts for the quality assurance group.- Create workflow charts for different business groups.

- Gather business requirements and impacts for projects (Warranty Solutions Name Change and Payout Amortization projects).- Lead/coordinate teams to finalize and approve requirements definition and documentation.- Created Project Plans (Work Effort Plans) for the Project Managers.- Determine the need of the business unit by analyzing the capability of business processes and technology solutions.- Define system scope and objectives based on user needs.- Create Business Requirements, Flowcharts, Work Effort Plans, Vendor Evaluation Matrices and Process Analysis Documents.- Facilitate interviews and meetings to research and identify business needs.- Create change control requests.Assist business unit in building business cases.

· Conducted presentations and workshops using Apple-approved training techniques and materials.

· Designed functional business processes, custom software requirements and quality control.· Interviewed Underwriters and Agents to identify the necessary requirements for the new insurance products.· Acted as the conduit and liaison between the technology team and business group to communicate business requirements.· Identified process and procedures to produce appropriate documentation in the form of Business Requirements, Functional Specification, Use Cases and Workflow diagrams for the different departments and functions of the new insurance products.· Conducted many JAD sessions with Business Units and IT representatives.· Created use cases as well as use case diagrams.· Coordinated Information Sessions with users to review, analyze and evaluate project needs.

· Definition of requirements for a new mortgage product.· Interviewed Subject Matter Experts to identify the necessary requirements for the new mortgage product.· Acted as the conduit and liaison between the technology team and business group to communicate business requirements.· Identified process and procedures to produce appropriate documentation in the form of Business Requirements, Functional Specification, Use Cases and Workflow diagrams for the different departments and functions of the new mortgage product.· Conducted many JRP sessions with other BSA’s, Business Units and IT representatives.

· Managed Complete Software Development Process (Business Requirements to End User Documentation).· Maintained and supported the company’s main Loan Origination System (Uniform) and helped the company transition to the new Loan Origination System (NetOx).· Created custom screens and business rules in the proprietary system to support the needs of the business unit.· Acted as the conduit between the technology team and business group to identify application interfaces to the new LOS.· Worked closely with the compliance department, making sure all of documents and disclosures are up to date.

· Managed Complete Software Development Process (Business Requirements to End User Documentation).· Maintained and supported the company’s main Loan Origination System (Uniform) and helped the company transition to the new Loan Origination System (NetOx).· Created custom screens and business rules in the proprietary system to support the needs of the business unit.· Acted as the conduit between the technology team and business group to identify application interfaces to the new LOS.· Worked closely with the compliance department, making sure all of documents and disclosures are up to date.

· Maintained and supported the company’s main Loan Origination System (Mainframe) and helped the company transition to the new Loan Origination System.· Created custom screens and business rules in the proprietary system to support the needs of the business unit.· Acted as the conduit between the technology team and business group to identify application interfaces to the new LOS.· Worked closely with the compliance department, making sure all of documents and disclosures are up to date.

· Implementation Specialist for the nVision Loan Origination System· Created custom Visual Basic Scripting for Loan Origination System.· Created custom SQL Database Views and Tables for Loan Origination System.· Interpreted Business Requirements into Technical Requirements and programmed accordingly.· Created Data Dictionaries and graphic schema charts for the clients in their custom database.