online retailer of aftermarket parts for Milwaukee made motorcycles

• Intimately involved in the design & layout of the state-of-the-art, multi million Rand collision repair facility at BCR’s new Head Office campus in Isando, Johannesburg.• Drove year on year business growth while leading operations, strategic vision and long-range planning.• Advanced productivity KPIs by leading training on procedures and safety practices.• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.• Partnered with vendors and suppliers to effectively manage and budget.• Managed budget implementations, employee reviews, training, schedules and contract negotiations.• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.• Educated operations team on best practices, company policies and service excellence standards.• Workflow and production planning.• Turnaround of well over 200 vehicles per month. Approximately R 3 million monthly turn over.

• I was given the key to an empty building & told to “go for it.” • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.• Drove year on year business growth while leading operations, strategic vision and long-range planning.• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.• Taught employees how to collaborate on daily job tasks and achieve service targets.• Work flow & production planning.• Overseeing all aspects of outsourcing surplus or overflow vehicles to a panel of reputable shops, including selecting the body shops that are on the panel. • Preparing Damage Repair Estimates for our 8000 Rental Fleet Vehicles. • Post Repair Quality Control.• Reporting to the executive on a daily, weekly & monthly basis.

• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.• Devised processes to boost long-term business success and increase profit levels.• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.• Taught employees how to collaborate on daily job tasks and achieve service targets.• Vehicle Damage Estimates or quotations.• Workflow and Production planning.• Post Repair Quality Control.• Grew monthly turnover by 150 percent

Managing a small staff. Computer software quotations. Software development & sales, Computer hardware quotations, Hardware sales & installation. Onsite & telephonic software & hardware support. Computer cabling. Client liaison. Computer programming using Visual Basic & MS Access.

Managing a very small staff ( 1 person) Computer software quotations. Software development & sales. Computer hardware quotations. Hardware sales & installation. Onsite & telephonic support. Computer cabling. Client liaison. Client Training courses.