Steve U. Email & Phone Number

Moorpark, Ca, Us

Remote

United States

Responsibilities: I oversee and streamline key account processes such as developing, formulating, and implementing robust email campaigns, including SOP for the process. I customize services and offerings to enhance customer satisfaction by delivering data-driven insights to understand customer requirements and preferences. I generate major improvements in quality constraints and operational efficiencies through effective data management and strong cross-functional collaboration. I navigate the development and integration of strategies to drive sales and profitability. I manage cross-functional teams to assess market data, identify customer trends, and deliver actionable insights to positively impact multiple campaigns.Key Achievements: • Accomplished results of historic proportions by driving outstanding outcomes, fostering a high-performance team, and boosting client engagement while implementing strategic initiatives at Leads Xclusive and Rocket Leads for Lilikoi agency.• Overhauled paid social programs to integrate compelling "sales" language, fostering cohesion among the paid social, paid search, and creative teams for consistent and impactful marketing.• Drove $100K in monthly revenue for clientele by designing and establishing SOPs, developing team, and ensuring utilization of creative resources.• Boosted customer retention, increased client satisfaction, and improved customer relationships by strategizing and executing robust strategies.• Streamlined SOPs to enhance the efficiency of operations and drive notable savings in time, money, and resources.

Agoura Hills, California, United States

Responsibilities: I secured and expanded national accounts as the primary point of contact for Ovation Medical, a manufacturer renowned for orthopedic braces, walker boots, and upper/lower extremity splints. I enhanced digital tools and technology usage to maintain seamless communication, ensuring prompt fulfillment of client-specific requirements. I directed account management for high-income portfolios and interpreted sales figures and market indicators to pinpoint growth opportunities. I offered team oversight to ensure business development and profitability.Key Achievements: • Managed $800K revenue accounts via remote control during the pandemic; demonstrating a strong foundation in product familiarity and maintaining client portfolios.• Drove an additional $10K in monthly revenue by leading the closure of inaccessible company accounts.

Westlake Village, Ca

Responsibilities: I developed and led a comprehensive customer service team to address diverse customer engagements, encompassing online, telephonic, and on-site interactions. I ensured team growth and confidence with educational resources, instilling an environment of distinction and prioritizing client satisfaction. I established close liaison with colleagues to deliver measurable insights to benefit operational efficiency. I embedded stringent quality control measures to uphold set principles, regulatory standards, and best practices. I maintained precision in documentation, establishing compliance with internal policies and regulations.Key Achievements: • Drove monthly revenue valued at $50K by establishing a high-performing team and incorporating SOPs as well as attracting colleagues to contribute to team performance.• Maximized customer satisfaction, retention, and business outcomes through exceptional team oversight while maintaining all-time compliance with company vision.• Increased total customer service experience and NVA-Pet Resorts outcomes by implementing effective training techniques and exerting effective leadership.• Championed comprehensive training procedures, evolved curriculum, established SOPs, and devised call protocols.

Burbank, Ca.

Responsibilities: I pioneered both the development and implementation of diverse marketing and sales support plans, driving augmented participation and income. I utilized profitable sales opportunities by fostering an integrated workspace, promoting sales, marketing, and operations to collaboratively strive for shared objectives. I aided the creation and implementation of strategic plans to maximize inside sales. I coordinated comprehensive market research and analysis to unearth sales opportunities. I optimized processes and workflows by pinpointing inefficiencies and applying optimized solutions.Key Achievements: • Unified global sales team into one entity, managing comprehensive customer engagement strategies while ensuring alignment of Global Outside Sales Force.• Enhanced client acquisition and retention by securing updated knowledge related to customers and customizing marketing and sales efforts.• Integrated sales enablement techniques to create tailored marketing campaigns with a key emphasis on acquiring potential customers for portfolio expansion.• Bolstered overall revenue, reinforced customer relationships, and increased sales performance via key achievements.

Calabasas, California

Designed & created the "SplattRak" Paintball Gun Stand- Directed Project CAD and CAD Design- Organized Tool Designs and deadlines- Partnered with website designers and developers to build and launch an SEO-enhanced website. Attained top 3 organic search Google rankings in under a year.- Performed Sales and Delivery functions- Crafted and coordinated advertising initiatives. Evaluated results and tweaked strategies accordingly.