• Manage high-volume inbound customer inquiries via phone, email, and chat, consistently meeting or exceeding service level averaging 50-70 interactions per day while maintaining satisfaction rating of over 94%.• Provide accurate and timely information to customers regarding product and service features, pricing, order status, and company policies.• Demonstrate exceptional communication skills, actively listening to customers’ concerns, empathizing with their needs, and providing effective and efficient solutions in a timely manner • Develop expertise in events management specifically the company’s strong offerings and service, enabling me to address customer inquiries with confidence and efficiency.• Resolve customer complaints and issues, utilizing strong problem-solving and conflict resolution skills to de-escalate situations and achieve positive outcomes, attaining a 98% resolution rate.• Maintain accurate and detailed records of customer interactions and transactions in the company’s CRM system, ensuring data integrity and compliance with privacy regulations. • Assist in organizing customer events and promotions, contributing to customer engagement and retention efforts.• Collaborate with cross-functional teams, including sales, product development, and technical support, to coordinate efforts and ensure seamless customer experiences.

• Managed the sales records in the firm’s database and maintained the firm’s CRM of over 1000 lifetime customers and prospects with the aid of Microsoft Excel. • Generated 100 leads every month by developing engaging social media (Facebook and WhatsApp) posts, customer referrals, cold calling, and cold approaching at events.• Converted leads through the application of negotiation and persuasion strategies that steadily beat the monthly sales target, reaching the firm’s key performance indicator.• Maintained positive relationships with all stakeholders (high-end clients, coworkers, and other parties) & utilized Microsoft Excel to manage sales reports while making forecasts. • Collaborated with coworkers to promptly resolve clients’ complaints by proffering solutions in form of services and products offered by the firm. • Performed periodic follow-ups with 15+ prospects daily via all communication channels including phone calls.