Theresa Broderick Email and Phone Number

I created a training program where almost none existed before. Recruiters were coming out of training, excited, motivated and driven to succeed. Productivity soared and we had success where previously we had struggles. Employee retention went up considerably. Train all newly hired recruiters on ATS, Contract and Recruiting ProcessRedeveloped training program to launch competent and successful recruiters.Team leader for newly developed Philippines office building multiple teams in a short time.Source and recruit all medical roles for travel contract positions throughout the USAWrite employee contracts.Perform background and reference checks.Negotiate salary and benefits packages.Manage ongoing payroll and HR issues with team.Update Applicant Tracking System accordingly.Utilize and manage various VMS including, AYA, Vaya, Medefis

Created a highly successful and sustainable new initial training program from the ground up, including the first hands on training lab for a billion dollar credit union with 15 branches. Took our new hire training from a 4 week program to 5 days hands on in a live lab. Best reviews were tenured tellers calling and asking for our training as brand new team mates knew how to do processes that they didn't after years on the job. Designed and delivered company wide training courses for all roles via Articulate Storyline 3 and launched in LMS.Managed Learning Management System company wide.Created Learning Needs Analysis and implemented Learning Plans accordingly.Learning Management System Administrator.Succession Planning - Identifying mentors and future leaders and creating training programs to level up team members.Partnered with all department Heads and Executive Leadership Team to identify and implement training needs.Ensured active and on-going coaching and development to assigned department staff, wrote and conducted performance appraisals and identified training needs.Formulated training outlines and plans to determine instructional methods utilizing individual training, group instruction, demonstrations and workshops. Created training aids such as handbooks, visual aids and tutorials.Followed ADDIE, SAM and Agile models

Primary trainer for front of the house operations.Participated in creation of marketing plan for new restaurant.Supervised up to 4 locations; 2 bars, family service and quick service 105 seats to 400 seats with up to 2200 covers served during a 12 hour operating shiftDevised program for in-company awareness of new location.Provided guest service recovery when needed ensuring a result in the company's best interest.Acted as conduit between management and hourly cast members.

Key player in start up department transferring convention rooms and related to hotel control.Part of initiative to improve workplace morale to address part, present and future issues and resolve them in ways beneficial to both management and cast.Last point of training for all newly hired cast members.Convention Reservations, Trainer, VIP child care.

501c3