Scope , vet and lead all projects relating to retail locations. Salesforce administrator, Microsoft dynamics administrator. Oversaw the development and implementation of both Salesforce and Microsoft dynamics in retail. Deployed a mobile point of sale system. Implemented financial products. Building and maintaining retail knowledge base for retail employees. Assist and troubleshoot major systems outages. Building requirements for new functionality across multiple systems . Work with stake holders to understand the needs and work with the developers to ensure the vision becomes the reality.

-Work closing with IT determining and developing new functions for an ERP and newly implemented Saleforce program .-Salesforce admin-Planned and deployed a mobile POS system to brick and mortar locations-Tested and deployed Roombuilder application to brick and mortar locations -Developed and implemented multiple company programs -Managed UAT testing teams-Company SME

Responsible for the hiring training and development of trainers In the eastern US. Develops and facilitate retail training and while working with regional leadership to ensure education and ability to execute new processes within the stores . Responsible for training of all new sales associates for Ashley Enterprise stores in the state of Florida .Partner with Regional Directors and Store leadership around continued development of sales skills for existing store sales associates .Developed and implemented global sales training program

• Ensured store profitability through P&L and SG&A management • Responsible for driving upwards of 50 million in sales annually in a fast past consumer electronics retailer• Wrote and implemented business plans for multiple departments and ensured business outcomes through training , development , and follow up of multiple sales teams• District trainer for the Tampa/ St. Petersburg market for new managers in the areas of Operations and Multi-channel Sales • Helped acquire new customers through community outreach by organizing events to help elevate the Best Buy Brand • Responsible for the hiring and training of a team of over 120 employees as well as handling complex employees concerns and performance management of under performing employees• Responsible for customer experience through managing employee/customer interactions and de-escalating and solving customer concerns

Responsible for hiring and training hardlines employees . Hardlines merchandising for 30k square feet of a big box store . Driving sales and new branded payment performance . Cash management. Labor management and scheduling

Day to day operations , merchandising , hiring training , employee development for upward movement, inventory control, driving sales , customer experience and customer issues , HR issues, cash management , branded payment performance, P&L management, labor management and scheduling .

Hiring , cash management , inventory control, team management , merchandising , customer experience and concerns, labor management