Ensure proper staffing at all times.Ensure that Premium Services Club/ Polaris Policy and procedures are appropriately understood-followedPerform all aspects of colleagues and fundamental functions are performed to ensure the customer obtains a pleasant experience.Responsible overseeing guests are provided with positive greetings, assisting them properly-answer calls providing excellent customer service.Maintaining all aspects of the Clubs/ Lounges, Global Counter, and Global Office run smoothly.Conflict Resolutions Lead for internal customers and "employees".Created briefings regularly to ensure the team understands the information- again, in a timely manner.To engage to disseminate pertinent information to all members of the time in a precise timely yet clear manner.