• Developed programming for new Mentorship platform, including research, roadmaps, training, budgeting and marketing, to engage a new target segment and increase YoY participation.• Created curriculum for Pre-K and 5th grade programs to include lesson plans, scripts, budgets, supply lists and projected learning outcomes to enhance continuous engagement.• Implemented Bonterra’s Network for Good platform to streamline donation tracking and validate customer data to ensure strategic… Show more • Developed programming for new Mentorship platform, including research, roadmaps, training, budgeting and marketing, to engage a new target segment and increase YoY participation.• Created curriculum for Pre-K and 5th grade programs to include lesson plans, scripts, budgets, supply lists and projected learning outcomes to enhance continuous engagement.• Implemented Bonterra’s Network for Good platform to streamline donation tracking and validate customer data to ensure strategic campaign launches.• Updated PASTA website using WordPress to include the new mentorship platform and modernize the aesthetic appeal to increase members and donors. Show less

• Managed the full life cycle of the CricketABC mobile app and Cricket eLearning platform by utilizing tools such as Jira, Confulence, SmartSheet and Excel to maintain the product vision and increase customer adoption by 10% monthly.• Performed the role of Product owner by collaborating with stakeholders and team members to create a prioritized backlog and guide the implementation of new features and enhancements resulting in improved customer satisfaction of the Cricket Together eMentoring… Show more • Managed the full life cycle of the CricketABC mobile app and Cricket eLearning platform by utilizing tools such as Jira, Confulence, SmartSheet and Excel to maintain the product vision and increase customer adoption by 10% monthly.• Performed the role of Product owner by collaborating with stakeholders and team members to create a prioritized backlog and guide the implementation of new features and enhancements resulting in improved customer satisfaction of the Cricket Together eMentoring platform and the ePals Global Community• Coached 5 development team members as Scrum Master by facilitating sprint planning, applying prioritization techniques, conducting daily standups, fostering collaboration, and leading sprint reviews, ensuring delivery of high-value features & effective bug resolution. • Established processes that streamlined and automated development tracking in JIRA as well as a structured documentation repository in Confluence, resulting in savings of resource time and cost.• Managed enterprise-wide IT Initiatives by tracking equipment usage, monitoring support tickets, supervising data storage, researching and hiring a new IT partner while establishing a streamlined process for them to provide service, which increased internal customer satisfaction and decreased asset and productivity loss. • Enhanced Security by implementing and customizing the Rapid7 AppSec tool to consistently monitor all platforms, and escalating to the development team for remediation, generating a 100% reduction in high and medium vulnerabilities over 6 months. Further security enhancements were strengthened by initiating a password vault policy, requiring a monthly security training for all employees and interpreting reports from PRIVO to maintain the company’s COPPA Safe Harbor seal, resulting in compliance with new cybersecurity insurance policies and considerable YoY savings in premiums. Show less

• Led successful enterprise-wide software implementations, migrations, and upgrades - including Workday, Dynamics 365, AlertMedia, SharePoint, OneDrive, AvePoint and UKGPro - by assessing user requirements, collaborating with stakeholders, establishing efficient processes, and spearheading change management initiatives and training. Integrated corporate strategy, budgets, and delivery timelines to streamline platform usage, reduce costs and eliminate technology disparities. • Assessed tools… Show more • Led successful enterprise-wide software implementations, migrations, and upgrades - including Workday, Dynamics 365, AlertMedia, SharePoint, OneDrive, AvePoint and UKGPro - by assessing user requirements, collaborating with stakeholders, establishing efficient processes, and spearheading change management initiatives and training. Integrated corporate strategy, budgets, and delivery timelines to streamline platform usage, reduce costs and eliminate technology disparities. • Assessed tools to enhance enterprise-wide efficiency, while continuously supporting and evaluating existing platforms across teams to identify and implement strategic integrations and automations that drive business success.• Supported Technology Governance initiatives focused on product application security and reliability by collaborating with product teams to activate and automate security scans within the code pipeline, resulting in a streamlined build and release process.• Monitored IT projects and analyzed project data using Microsoft Project, provided management with insights on resource allocation, time-to-market, and KPI status, resulting in enhanced project efficiency, improved decision-making through accurate reporting, optimized resource allocation, and alignment of project outcomes with corporate strategy, ultimately reducing time-to-market and ensuring successful project delivery.• Facilitated the transition to agile methodologies for product teams by providing training, comprehensive documentation, and iterative experimentation, which led to shorter release cycles and a stronger focus on delivering immediate customer value. Show less

• Led eLearning projects and cross-functional teams of curriculum specialists and subject matter experts to execute the company’s training strategies, managing resources, schedules, and milestones while delivering training to internal and external customers. These efforts led to improved customer satisfaction and contributed to the company’s strategic goals and profit margins.• Collaborated with senior leadership to align training initiatives with strategic goals by identifying needs… Show more • Led eLearning projects and cross-functional teams of curriculum specialists and subject matter experts to execute the company’s training strategies, managing resources, schedules, and milestones while delivering training to internal and external customers. These efforts led to improved customer satisfaction and contributed to the company’s strategic goals and profit margins.• Collaborated with senior leadership to align training initiatives with strategic goals by identifying needs, conducting stand-up meetings, and providing regular project updates. This ensured alignment with corporate objectives, streamlined execution, and resulted in more targeted, effective training programs.• Partnered with the Commercial division to promote trainings through social media, the company website, and email marketing campaigns, while collecting post-training feedback and developing the department's five-year training strategy. This increased engagement, boosted enrollment rates, and strengthened the company’s brand presence.• Streamlined eLearning project development & maintenance by assessing needs, mapping processes, selecting tools, standardizing procedures, training teams, and monitoring progress, reducing project turnaround time by 60% and improving learner satisfaction. Show less

• Successfully delivered comprehensive training solutions that met client needs, resulting in improved learner engagement and satisfaction.• Coordinated project development with cross-functional teams, including instructional designers, graphic designers, video editors, and subject matter experts, which streamlined project execution, enabled timely course launches and expanded access to educational resources across various regions.• Generated reporting analytics to track the efficacy of… Show more • Successfully delivered comprehensive training solutions that met client needs, resulting in improved learner engagement and satisfaction.• Coordinated project development with cross-functional teams, including instructional designers, graphic designers, video editors, and subject matter experts, which streamlined project execution, enabled timely course launches and expanded access to educational resources across various regions.• Generated reporting analytics to track the efficacy of trainings and evaluated clients’ training needs to ensure alignment with desired goals, providing clients with weekly status reports on project progress, resulting in enhanced decision-making and client satisfaction through data-driven insights and transparent communication, leading to tailored training solutions that achieved specific objectives.• Maintained high project quality and efficiency, successfully meeting deadlines and budget constraints while ensuring rigorous standards for certification by simultaneously managing 40 to 50 projects across various phases of planning, development, and execution, reviewing and approving costs, and monitoring professional certification examinations. Show less