Designs and manages ad hoc databases and reports for internal and external stakeholders. Performs data/database research and analysis via SQL/VB as needed. Evaluates the logistical flow of systems, creating more efficient processes for performance increase. Performs quantitative data research as needed. Oversees departmental repots by reviewing, evaluating, designing and updating as business unit requires.

Ensured data quality by providing maintenance of data integrity. Completed analysis on several projects that were used to remove data anomalies and improve the search process in Salesforce.Imported and exported data using data loader for Salesforce.Provided a daily update to system data and created weekly reports using the Brio query processing tool.Researched and validated data while implementing data governance standards.Completed logistical analysis of data governance process and procedures for system data cleansing. Processed between 80- 100 cases weekly within Salesforce for the Sales Operations team and Management.

Stored, loaded, retrieved, validated and manipulated data for analysis of system capabilities and requirements. Validated data file formats for system software requirements. Approved and validated functional and technical specifications of data input to ensure the accurate development of reporting solutions. Provided technical support and research for structural changes in payroll integration systems along with existing reports and other tools. Collaborated with senior managers and decision makers to identify and solve a variety of problems and to clarify management objectives. Analyzed and provided support for system errors caused by data anomalies by finding, correcting, and reporting them. Retrieved, separated, and sorted data as needed and sent output to specific business divisions and end users. Corrected errors by making appropriate changes and rechecking the program to ensure that the desired results are produced. Designed, developed, and utilized relational databases to summarize and compile data for business incentives. Defined data requirements, gathered and validated information, and utilized judgment and statistical tests. Served as an SME on escalated data issues and collaborated with others in the organization to ensure successful implementation of chosen solutions; provided logistical and troubleshooting support for data warehouse. Processed and calculated payroll data for WOTC and WTW Tax Credit compliance and credit reporting. Developed Access databases for Data Analysis and reporting.

Designed test plans, scenarios, scripts, and procedures. Developed testing programs that addressed database impacts, software scenarios, regression testing, negative testing, error/bug retests, and usability. Documented software defects by using a bug tracking system and reporting defects to software developers. Planned test schedules and strategies in accordance with project scope or delivery dates. Reviewed software documentation to ensure technical accuracy, compliance, and completeness, as well as mitigating risks. Developed or specified standards, methods, or procedures to determine product quality or release readiness. Investigated customer problems referred by technical support. Conducted software compatibility tests with programs, hardware, operating systems, or network environments. Provided technical support during software installation or configuration.