Research Assistant to Professor Norman Silber

Ensures support and receiving functions contribute to a 5 Star customer service experiencePersonally contributes to total store team sales goals on a weekly basisActs as sales leader, coach and role model through Floor Management as neededDrives efforts to build customer relationships and maximize appointmentsResponsible for flawless execution of all welcome desk activitiesModels 5 Star customer service and selling skillsSupports the building, developing, and retaining a winning customer service teamSupports an environment focused on training, retention, and reward and recognitionEnsures CSR’s (customer service representatives) are fully trainedSolicits feedback from CSR’s that enhances the business and creates a culture of continuous improvementProvides all associates with good working conditions and the personal respect each associate deservesResolves customer service issues independently, partnering when necessaryLeads the welcome desk, check-out and shipping/receiving experiences to exceed customer expectationsExecutes Customer Service expectations set by Store Manager to achieve customer service goals.Monitors timely completion of tasksReviews inventory received to ensure that only first-quality merchandise is made available to customersOversees receipt and preparation of product for sales floorEnsures prompt and accurate special order receivingMaintains layaway organizationConducts monthly special order verificationCompletes store MOS in adherence to policy/procedurePartners with Store Manager to prepare for bi-annual physical inventoriesConsistently maintains pristine housekeeping standards on the selling floor and the back room

Responsible for all facets of front end customer service including effectively managing six phone lines, the input of sensitive customer data, appointment check-in and customer registration. Trains and oversees new employees and works in collaboration with upper management to ensure that company goals and standards are being met. Assists associates from the Corporate Call Center and from other stores in fulfilling orders and solving Customer Service Issues.

Served on the Executive Board as Vice President of Programming. Planned, developed, and directed all major sorority events. Worked with the President to understand current and future sorority needs and alongside National Headquarters and University Officials to ensure national and university standards were met and exceeded. Oversaw all chair positions in the planning and execution of events and reported chapter activities to appropriate supervisory bodies. Maintained open lines of communication with organizations with a similar mission, advisory bodies, the Executive Board, and the general membership of the Chapter to ensure continuous communication and distribution of information.