In working as the executive assistant and office manager to the president, my role has included building relationships and identifying weak areas while implementing processes for improvement.• Building relationships with the team with the commitment to have an open-door policy.• Set up and organized the president’s office, including electronic and hard filing system.• Ensuring the president is prepared for meetings and has the necessary information/updates prior to each… Show more In working as the executive assistant and office manager to the president, my role has included building relationships and identifying weak areas while implementing processes for improvement.• Building relationships with the team with the commitment to have an open-door policy.• Set up and organized the president’s office, including electronic and hard filing system.• Ensuring the president is prepared for meetings and has the necessary information/updates prior to each meeting.• Setting up board meetings, preparing materials, catering, ensuring the meetings are coordinated to reflect professionalism and excellence.• Professional writing and editing for letters, documents, correspondence, reports to meet the professional business standard from the Office of the President, as well as ensuring effective presentations are prepared.• Scheduling meetings and events: logistics, scheduling, setup, catering, etc.• Taking minutes per the president’s request.• Producing a monthly town hall requiring logistics, content, experience design.• Organizing and implementing team celebrations to enhance relationships within the executive team.• As office manager of the C-suite, my role includes leading the office administrative coordinators and ensuring they have the tools to do their jobs.• Interviewing, hiring, onboarding, training.• Organizing the Administrative Support Council Monthly Meetings (50+ members) and scheduling speakers to keep team members abreast of processes, events, pertinent information, training. • Writing and organizing an office procedures manual to be distributed throughout the organization.• Working within Oracle to process purchase orders, coordinate changes, and correct errors within the system for vendor information and programming errors.• Serving on the team engagement committee and working on events.• Coordinating travel/expense reports.• Managing the office operations of the C-suite to include ordering supplies, vendor management, etc. Show less

My job responsibilities include:• Provided executive assistant functionality for the senior vice president, Office of Institutional Advancement. • Interpersonal skills to build relationships internally and externally.• RE Database/NXT: Wrote queries/lists, reporting, identified corrections/additions to system.• Professional business writing skills-composition, formatting, proofing, editing-to produce communications, copy, documents, reports, etc.• Donor relations/customer… Show more My job responsibilities include:• Provided executive assistant functionality for the senior vice president, Office of Institutional Advancement. • Interpersonal skills to build relationships internally and externally.• RE Database/NXT: Wrote queries/lists, reporting, identified corrections/additions to system.• Professional business writing skills-composition, formatting, proofing, editing-to produce communications, copy, documents, reports, etc.• Donor relations/customer service.• Tracked/reported on fundraising initiatives.• Event management/reporting.• Project management: Donor recognition projects, researched potential partners/donors, etc.• Staff onboarding/offboarding.• Coordinated/prepared meetings-sent calendar invitations, tracked attendance; wrote/prepared agendas, minutes, materials, etc.• Maintained calendars, coordinated travel arrangements. • Planned/coordinated team-building activities.• Prepared logistics and minutes for board committee meetings.• Oversaw facility maintenance.• Frontline IT support, ensured technology needs are met.• Vendor management: donor recognition projects, office supplies, business cards, etc.• Prepared monthly expense reports.• Managed intern.Key Accomplishments:• My position required flexibility in a fast-paced office with the ability to quickly change gears, while also trying to foresee the needs of an upper-level executive. My role has involved setting up an office and creating a procedure manual. Some of my biggest contributions have been designing, customizing, writing/editing, and personalizing materials for donors/prospects, i.e., the different forms of correspondence, copy, pledge reminders, etc.; as well as my strong interpersonal skills to build relationships both internally and externally; professional communications; the planning and coordination of team-building activities; my commitment to performance excellence; and contribution of IT/Raiser’s Edge skillsets. Show less

• Worked with customers to schedule freight pickups and quote orders; as well as answer miscellaneous inquiries, i.e., ETAs, obtained pro numbers, confirmed deliveries; determined date/time for order completions, and resolved concerns to ensure customer satisfaction with a strong focus on customer service.• Worked with Dispatch to answer customer inquiries and ensure accuracy in customer pickups/deliveries and for drivers to have the necessary information to complete the service to the… Show more • Worked with customers to schedule freight pickups and quote orders; as well as answer miscellaneous inquiries, i.e., ETAs, obtained pro numbers, confirmed deliveries; determined date/time for order completions, and resolved concerns to ensure customer satisfaction with a strong focus on customer service.• Worked with Dispatch to answer customer inquiries and ensure accuracy in customer pickups/deliveries and for drivers to have the necessary information to complete the service to the customer’s satisfaction.• Prepared manifests for drivers’ daily deliveries, as well as prepared delivery and pickup paperwork for the dock to work freight.• Entered and scanned Driver Manifests Time Sheets.• Data entry into the system for billing procedures and scanning images.• Worked with the supervisors to ensure customer satisfaction is obtained in services received.• Worked within the Oracle system for other miscellaneous responsibilities.Key Accomplishment:• My greatest accomplishment was to improve communications between the customers, Dispatch Department, and drivers to ensure customer satisfaction and maximize process efficiency with a focus on excellence. Show less

• Business writing skills utilized in the language, proofing, editing, and formatting of various organization materials, presentations, and correspondence.• Wrote thank you letters to donors from the president of Ivy Tech Foundation and the president of Ivy Tech Community College, as well as various other writing projects.• Troubleshot and identified problems/weaknesses to implement procedures to increase accuracy and efficiency within the Banner Advancement database system. Entered… Show more • Business writing skills utilized in the language, proofing, editing, and formatting of various organization materials, presentations, and correspondence.• Wrote thank you letters to donors from the president of Ivy Tech Foundation and the president of Ivy Tech Community College, as well as various other writing projects.• Troubleshot and identified problems/weaknesses to implement procedures to increase accuracy and efficiency within the Banner Advancement database system. Entered data, reported, and coordinated the flow of information within the system.• RE Database: Administration and reporting functions.• Increased communication with key constituents to ensure accuracy with flow of information.• Developed, identified, and implemented processes to gain efficiencies in advancement operations.• Integrated best practices to increase user friendliness and accuracy.• Documentation of processes critical to the operation of the Ivy Tech Foundation.• Composed user instruction manuals for processes/systems.• Provided end-user support for daily operations of the development offices; customer service.• Entered, validated, posted, and reported gift transactions using Raiser's Edge database system, as well as other data entry/processing.• Use of Raiser’s Edge and Banner Advancement database systems for various functions.• Wrote queries and ran reports functions. • Cleaned data within database systems.• Set up and used automation modules for managerial monitoring purposes; dashboards.• Reconciliation and reporting functions: accounting procedures to balance and reconcile information.• Shorthand dictation used to compose meeting minutes/notes.• Excel macros.• Key accomplishments can be found in below uploaded media. Show less

Responsibilities included:• Led an adult group to explore curriculum.• Determined adult learning needs and wants.• Coordinated and implemented adult studies.

Responsibilities included: • Led a team to review and restructure children's ministries to include: review of curriculum, teacher recruitment and training, located speakers, and coordinated aspects of organizing training sessions.• Implemented inventory tracking and ordering system. • Implemented and executed activities to enhance program: Friday Movie Night Bible Studies, Birthday Parties for Jesus, Teacher Appreciation Program, etc. • Coordinated group events to build… Show more Responsibilities included: • Led a team to review and restructure children's ministries to include: review of curriculum, teacher recruitment and training, located speakers, and coordinated aspects of organizing training sessions.• Implemented inventory tracking and ordering system. • Implemented and executed activities to enhance program: Friday Movie Night Bible Studies, Birthday Parties for Jesus, Teacher Appreciation Program, etc. • Coordinated group events to build fellowship. • Formed and expanded a teacher resource library.• Developed a shepherding model and concept. • Composed all meeting minutes, agendas, correspondence, and reports. Show less

Responsibilities included: • Managed daily operations to include supervision of employees and coordinated daily dispatch.• Bookkeeping: accounts receivables/payables, payroll, IRS tax forms and filings, financial reports, budgets.• Served as Human Resources.• Interviewed and hired employees, performance appraisals, background checks, resolved issues. • Coordinated truck maintenance. • Interviewed and hired vendors. • Coordinated DOT compliance and physicals/random… Show more Responsibilities included: • Managed daily operations to include supervision of employees and coordinated daily dispatch.• Bookkeeping: accounts receivables/payables, payroll, IRS tax forms and filings, financial reports, budgets.• Served as Human Resources.• Interviewed and hired employees, performance appraisals, background checks, resolved issues. • Coordinated truck maintenance. • Interviewed and hired vendors. • Coordinated DOT compliance and physicals/random drug screenings for employees. • Composed and handled all company correspondence, minutes, invoices, etc. • Provided customer service, scheduled meetings, coordinated travel arrangements. • Met with key customers and associates.Key Accomplishments: • This position involved all aspects of managing the day-to-day operations and employees, customer relations, selling services, and negotiating contracts with customers and suppliers. Show less

Responsibilities included: • Assisted the department with computer hardware and software, IT consulting. • Coordinated and planned ISS Directors/Managers meetings and materials. • Secretarial computer training. • Prepared presentation materials, utilizing Lilly style to compose/proof/edit documents/correspondence.• Implemented and coordinated the Systems Children's Christmas Party. • Trained and assisted the Medical Department in the database work for the submission of… Show more Responsibilities included: • Assisted the department with computer hardware and software, IT consulting. • Coordinated and planned ISS Directors/Managers meetings and materials. • Secretarial computer training. • Prepared presentation materials, utilizing Lilly style to compose/proof/edit documents/correspondence.• Implemented and coordinated the Systems Children's Christmas Party. • Trained and assisted the Medical Department in the database work for the submission of the Ceclor NDA. • Scheduled and coordinated meetings, travel, and prepared presentation materials.• Shorthand dictation used to record upper management meetings and notes. Show less

Responsibilities included: • Developed, programmed, and maintained the Paradox database, as well as prepared, proofed, edited various materials for the Lorbid NDA for submission to the FDA.• Involved with the secretarial/computer applications and procedures in the design and execution of the Lorbid clinical trial studies. • Trained secretarial staff on personal computers and applications including Paradox database training. • Prepared official documents and presentations… Show more Responsibilities included: • Developed, programmed, and maintained the Paradox database, as well as prepared, proofed, edited various materials for the Lorbid NDA for submission to the FDA.• Involved with the secretarial/computer applications and procedures in the design and execution of the Lorbid clinical trial studies. • Trained secretarial staff on personal computers and applications including Paradox database training. • Prepared official documents and presentations submitted to the FDA.• IT consulting for department to include the setup of personal computers, troubleshooting, etc. • Coordinated meetings. • Ordered clinical trial materials/supplies. • Received the "Humanistic Input Team Award" for the creation of a clinical trial manual to increase secretarial effectiveness and training. • Also received the "Dancing Elephant" in recognition of work for the Lorbid NDA submission.Key Accomplishments:• My work at Eli Lilly and Company involved project management, acting as frontline IT support, setting up computers, and training department staff. I was trained in Lilly Style and prepared official correspondence, documents, presentations, and graphs/charts to go the FDA and constituents. In addition, my work involved building databases containing clinical data for two NDA submissions, Lorbid and Ceclor, to the FDA. I received two distinguished awards for my work during my time with Eli Lilly and Company. Show less

Responsibilities included: • Interviewed, hired, and trained telemarketing employees. • Performance appraisals.• Engaged motivating sales techniques with the staff.• Supervised/monitored daily operations of the Telemarketing Sales Department.• Coordinated and prepared sales reports.

Responsibilities included: • Assisted in carrying out the daily business activities and operations of Comcast, including customer service inquiries/complaints directed to the executive office through to resolution.• IT consulting and personal computer training.• Interviewed, obtained proposals, coordinated, and managed various services, suppliers, meeting sites.• Involved in the preparation of annual budget presentations, company contracts, meeting minutes, conference reports… Show more Responsibilities included: • Assisted in carrying out the daily business activities and operations of Comcast, including customer service inquiries/complaints directed to the executive office through to resolution.• IT consulting and personal computer training.• Interviewed, obtained proposals, coordinated, and managed various services, suppliers, meeting sites.• Involved in the preparation of annual budget presentations, company contracts, meeting minutes, conference reports, correspondence, reports, forms, etc.• Interviewed hotels, restaurants, etc., as possible sites, along with the organization of company managerial meetings, quarterly company-wide meetings, Christmas party, annual picnic, and various other company functions.• Handled confidential information.• Coordinated travel arrangements and all associated activities relating to the executive office.Key Accomplishments:• My role with Comcast involved assisting a vice president who was sent to this recently purchased company to evaluate all operations and processes. This involved the evaluation of all departments, all services, and all suppliers. Some key project management activities included: negotiating and purchasing new computers for the company to bring technology up to date; identifying training needs and setting up the training for key employees; reviewing all vendors, opening up the bidding process for all services and suppliers, and negotiating contracts; handling customer service issues addressed to the vice president’s office; frontline employee support; and reviewing and negotiating contracts with various sites for company meetings. Show less

Responsibilities included: • Set up and organized the executive office.• Edited and formatted contracts for individual clients; prepared client compensation tables.• Shorthand dictation to compose meeting minutes, conference reports, letters, memos, and status reports.• Proofed and edited various communications, advertising, and marketing materials/copy.• Planned and coordinated meetings, luncheons, and company pitch-ins.• Involved with major presentations and events for… Show more Responsibilities included: • Set up and organized the executive office.• Edited and formatted contracts for individual clients; prepared client compensation tables.• Shorthand dictation to compose meeting minutes, conference reports, letters, memos, and status reports.• Proofed and edited various communications, advertising, and marketing materials/copy.• Planned and coordinated meetings, luncheons, and company pitch-ins.• Involved with major presentations and events for key clients, as well as advertising/marketing projects.Key Accomplishments:• My role involved working for the vice president and director of account management on major presentations for key clients, as well as proofing, editing, and formatting copy and layouts. Show less