Theresa Rynard Email and Phone Number
Welcome to my profile; I’m Theresa Rynard, and I’ll believe I know why you are here. As a Global Business Transformation and Excellence Leader, I’m known for turning around $MB organizations, creating competitive operational advantages, and driving growth through a strategic focus on People, Processes, Products, and Profits. As a transformative leader, I’m skilled at creating and sustaining competitive advantage. My prowess is in defining and developing operational strategies, effectively implementing them across the organization and deep into the business, not just on the surface. I ensure continued success by nurturing individual leaders and teams of 3500+ with a careful balance of vision, challenge, support, and open dialogue. Living in 4 countries and doing business in 100+ has honed my deep understanding of reducing risk and driving results across diverse markets and cultures spanning 4 industries. 🔘 Orchestrated a 100% Growth with 30% Cost Reduction in Just 2 Years 🔘 Leading 3,500+ Supporting 48,000+ People in 103 Countries 🔘 Raised Top Quartile Customer Satisfaction from 51% to 67% 🔘 Turned a Loss-Maker into a Profitable $MM Business 🔘 Improving Employee Engagement & Attrition by 20%The most important lesson I have learned during my career is communicating strategy and direction effectively, followed by celebrating successes. It is not enough to do great work; people need to constantly feel valued for their achievements which drives their motivation to do more and proactively identify more critical issues while delivering solutions. If you are open to sharing best practices or brainstorming on: 🔘 Cultivating a High-Performance Culture of Operational Excellence to Ensure Competitive Advantages 🔘 Building Global Businesses for Improved Profitability while exceeding Client & Employee expectations 🔘 Optimizing Outsourced Relationships to Drive Costs Down & Quality Up for All PartiesPlease reach out to me, Theresa Rynard: ✉ Theresa.Rynard @ Gmail.com 📱 +1.214.505.8876
4See Advisory
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Partner4See Advisory Oct 2023 - PresentLondon, England, United Kingdom -
Chief Operating OfficerCbre Global Workplace Solutions (Gws) Jan 2022 - Oct 2023Dallas-Fort Worth MetroplexAs the global Chief Operating Officer with CBRE Global Workplace Solutions (GWS) I'm spearheading the global operational excellence by generating market leadership through cost reduction, gross margin improvement, process optimization, compliance, increasing quality, simplification, and automation. Oversee direct reports managing 9 operational areas, including risk, shared services, global lease administration, mergers and acquisitions, and technical excellence. Ensure corporate activities align with enterprise business objectives, promoting industry-leading operational delivery via strategy execution, process improvement, business intelligence, mobility, and talent pipeline. ► Mobilized team of 3,500 supporting 48K people, $170M direct Opex across 103 countries, $14B revenue► Oversaw direct reports managing 9 operational areas, including risk, shared services, global lease administration, mergers and acquisitions, and technical excellence► Improved employee engagement and attrition by 20% and boosted overall quality to 96%► Innovated global transition services to reduce cost YOY, increase volume, deploying a differentiated approach for less complex transitions, automated intake, utilization tools for efficiency, and greater data integrity for proactive response to potential risks► Launched a global account governance process and tool delivering holistic finance, operations, people, and CRM to identify hotspots and areas of excellence and enable action proactively► Designed a global quality assurance, operations, and technical excellence program approach targeted to reduce operational, financial, and HSE risks, while improving quality in year 1► Transformed Health, Safety, and Environmental (HSE) into a proactive culture by automating tools and processes to enable teams to prioritize focus resulting in the lowest injury rates in the industry -
Chief Executive OfficerCbre Global Workplace Solutions (Gws) Aug 2020 - Dec 2021Singapore, SingaporeAs the President & CEO of CBRE's APAC GWS Enterprise in Singapore, I governed as Divisional President, orchestrating the strategic direction of operations, sales, client care, and key APAC-domiciled accounts globally. Accountable for $900M P&L and 6,500 employees across 15 countries.► Grew record business by 15% and increased client satisfaction from 51-67% top quartile► Developed APAC organization design and implemented a new global target operating model resulting in 15% growth and a more significant client focus► Eclipsed sales target and renewal rate delivering significant growth and a renewal rate of 99.5%► Launched a DE&I steering group along with an APAC-wide mentoring program► Identified and executed an M&A in Australia -
Chief Operating OfficerCbre Aug 2019 - Aug 2020Singapore, SingaporeAs the regional Chief Operating Officer of CBRE APAC, in Singapore, I headed operations focused on transitions, health, and safety, procurement, technical services, facilities management, security, energy and sustainability, shared service center, innovation, and M&A.► Upgraded the shared services center from a low-cost value proposition into a COE by expanding service by 100% in 2 years and increasing global servicing to reduce cost► Resolved several COVID-related issues in early 2020 by redeploying team members and reducing the cost base to enable APAC to maintain staff employment► Piloted the first energy and sustainability business line to improve client results by 10-50% -
Divisional Managing DirectorCbre Oct 2017 - Aug 2019Singapore, SingaporeAs the Divisional Director / Managing Director of Enterprise Accounts with CBRE, in Singapore, I drove significant value for clients and CBRE by championing key global and APAC accounts.► Launched a new business line including productization, product development strategy, sales, and marketing strategy, and strategically assembled a team in 12 months► Established the Singapore Women’s Network mentoring program► Refocused two accounts from loss-making to profitability in six months► Structured and negotiated APAC’s largest renewal deal -
Global Account DirectorCbre Oct 2013 - Oct 2017Singapore, SingaporeAs the Global Account Director of Banking Clients with CBRE, in Singapore, a newly created role upon acquisition of Johnson Controls, Inc (JCI), I focused on merging two accounts into a truly integrated one. Optimized staffing, operations, processes, and financials.► Designed a best-in-class arrangement linking client and service provider goals for operations, transformation, and partnership, creating an account of choice to grow revenue by 25%► Turned around an unprofitable account in one year, raising client satisfaction to 3.5/4► Developed a new product with JCI to launch intelligent building into multi-tenant properties► Joined as Director in October 2013, promoted to Account Director, APAC July 2014, and to Global Account Director, Global Banking Clients February 2016 -
Executive General ManagerRio Tinto May 2010 - Apr 2013Singapore, SingaporeAs Executive General Manager of Global Sourcing with Rio Tinto in Singapore, I incubated this startup division with a global category management approach and built it into an effective business servicing the global company at arm’s length. I controlled a budget of over $60M. Also served as coordinating Head and Chairman of the Board.► Built Singapore into a business with $7B total procurement spend annually along with strong governance and P&L with 2012 dividends nearly six times the amount in 2009. Delivered ROI at 16.► Created and implemented Center of Excellence for Outsourcing. Implemented cost improvements up to 30%, streamlined servicing, rightsized SLAs/KPIs, and drove continuous improvement along the supply chain. -
Vice President Global ProcurementAmerican Express Apr 2008 - May 2010London, England, United KingdomAs the VP Real Estate & Procurement Services for EMEA & APAC with American Express, in England, I oversaw EMEA and APAC with a procurement spend of $1.8B, 260 employees and 300 contractors with a total operating budget of $200M and capital cash budget of $96M for a real estate portfolio of 157 sites covering 3.3M square feet. Held global functional leadership for facilities management and project management. Collaborated with business stakeholders to design city plans to fit the business and market dynamics.► Exceeded profit improvement target by 20% and increased value/spend 200% over previous year► Boosted customer satisfaction results 49% for top two boxes. Minimized business risk and increased stakeholder engagement for enhanced solutions to their business needs► Hired as the Director, Global Procurement Services - North Asia, in Hong Kong, promoted to Vice President Global Real Estate & Procurement Services APAC in Singapore, April 2005, and then to Vice President Global Procurement in April 2008. -
Head Of Business ConsultingPmms Consulting Group Pty Ltd Nov 2000 - Apr 2004Hong Kong, Hong Kong SarAs the Head of Business Consulting - Procurement & Outsourcing with PMMS, I originally designed and lead consultancy engagements for large complex procurement projects and then headed all all product development, pricing, sales; and customer engagement lead for selected customers. -
Global Category ManagerCaradon Oct 1998 - Nov 2000London, England, United Kingdom
Theresa Rynard Education Details
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Purchasing, Procurement/Acquisitions And Contracts Management -
Member Chartered Institute Of Purchasing And Supply - Mcips
Frequently Asked Questions about Theresa Rynard
What company does Theresa Rynard work for?
Theresa Rynard works for 4see Advisory
What is Theresa Rynard's role at the current company?
Theresa Rynard's current role is Global Business Alchemist Turning Chaos into Synchronized Symphonies of Success. Driving Growth & Competitive Advantages through a Strategic Focus on People, Process, Product & Profit. Fortune 500 COO.
What schools did Theresa Rynard attend?
Theresa Rynard attended University Of Bath, Cips - The Chartered Institute Of Procurement & Supply, University Of West London.
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