Theresa Wodarczyk Email and Phone Number

• Responsible in identifying gaps in processes to reduce incoming workflow of documents, QA Modification Agreements and QA balancing of borrowers’ accounts on the system • Delegated workflow to ensure that appropriate levels of productivity, department standards and objectives are met, including the scheduling of staff • Prepare and maintain policies, procedures and reports for the Loss Mitigation Department designed to minimize losses and increase proficiency• Research and analyze reports to identify and monitor trends• Identifies technology needs and participates in the updating and testing of new technology and software• Reduced timing of balancing process by 30% and timing of preparing Modification Agreements by 25%• Implemented and trained new processes resulting in increased accuracy and timeliness

- Successfully managed a portfolio of 200 bank owned properties on a monthly basis and provided a total of 26 brokers and real estate agents with assigned acquisitions- Develop working relationships with marketing vendors/agents, closing attorneys, brokers, title/escrow companies, and investors- Hire qualified real estate brokers to market properties- Problem resolution in finalizing sales, title issues and legal matters- Review property appraisals and broker price opinions to reconcile value and determine appropriate marketing plans- Establish list prices and authorized price reductions- Evaluate estimates for repairs and costs associated with the rehabilitation of properties- Manage the property (including repairs and maintenance) to maximize profitabilityNegotiate listing prices, selling prices and offers made on property, with an emphasis on profitability- Approve Listing Agreements and contracts to ensure all proper forms are received to sign on behalf of the bank- Develop/maintain system to ensure properties are adequately secured and maintained- Approve realtor invoices- Document all events pertaining to the disposition of the properties- Meet or exceeded monthly company sales goals

• Manage a portfolio of FHA, FNMA, FHLMC and New York Community Bank assets from 45 days delinquent until foreclosure sale• Ensure properties are secured/preserved to investor guidelines• Review/submit bids for any necessary repairs to specific investor• Complete onsite property visits for craftsmanship and work is being completed to local and state codes

- Analyzed mortgage files, evaluated borrower's financials, manually calculated rate of pay, reviewed bank statements, tax returns and performed loan decision by Fannie Mae, Freddie Mac, Investor and Industry guidelines to keep compliant with all company policy and procedures- Utilized critical thinking and creative problem-solving abilities to resolve complex financial challenges while handling voluminous number of files- Reduced delinquency level of the portfolio and prevented loans from becoming delinquent by utilizing the most appropriate alternative to foreclosure- Interacted with borrowers to determine loss mitigation strategies

- Successfully managed a portfolio of 200 bank owned properties on a monthly basis and provided a total of 35 brokers and real estate agents with assigned acquisitions- Held brokers accountable for marketing strategies and open houses - Analyzed Appraisals and BPO’s (Broker price opinions) to recommend to investors the appropriate marketing price for each property - Create REO files for investor review to determine strategy changes, reductions approval on losses, listing reductions and audits

- Responsible for supervising 401(k) contribution operational team in processing contributions and loan repayments for companies throughout the United States- Hired to merge separate poor performing teams into one profitable group- Researched and resolved clients’ problems on a daily basis- Reduced incidence of loss write-offs by 25% from prior year levels- Managed continuous improvement of quality on processing contributions and loan repayments- Managed contribution performance of posting accuracy and timeliness- Implemented new processes resulting in meeting SLA's 100%- Built positive relations and improved communication within team, across the team and across Retirement Plan Services by improving process of posting contributions and loan repayments- Trained associates to complete project charters and champion MWI's for the team