Theresa Dolbert Email & Phone Number

CLO | Knowledge Management | Technical Training Strategy in Regulated Environments | Customer Service Opstadolbert@msn.comAs a highly dynamic learning executive, I mentor, develop and empower high-performance field organizations to optimize the customer experience. A trusted advisor to the C-level team and a powerful listener, I uncover an organization’s barriers to growth in order to identify their learning needs. In alignment with overall objectives, I then create and institute the strategies and solutions that improve access to relevant knowledge, advance communication, drive operational excellence, strengthen engagement and significantly reduce operating expenses. An energetic and astute change leader, I incorporate my skills in strategic and technical training, development and knowledge management to drive companies and people to new levels of performance, customer satisfaction and profitability. Notable successes:IMPROVING SERVICE DELIVERY THROUGH TRAINING, EDUCATION AND KNOWLEDGE MANAGEMENT→ Enabled field service organizations at Philips Healthcare, Compuware Corporation, and Kelly Services to better meet key client needs by providing timely and immediate access to critical information through multiple channels.DEVELOPING AND IMPLEMENTING STRATEGIES THAT ENHANCE TEAM AND COMPANY PERFORMANCE→ Replaced classroom training with e-learning, virtual training, and other methods to cut direct (12%) and integral (10%) training costs for Philips Healthcare, while ensuring adherence to FDA regulations.ENHANCING HR SERVICE DELIVERY→ Developed, deployed, and managed global processes and governance for performance management, succession planning, training/education, quality management, and HRIS for Compuware Corporation.IMPROVING COMMUNICATION AND COLLABORATION→ Developed gatekeeping systems at Kelly Services that prioritized and dispatched communications between corporate and field personnel to markedly improve service delivery at the customer site.

Listed skills include Executive Management, Strategy, Cross Functional Team Leadership, Training, and 39 others.

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  University Of Phoenix

  Business Administration, Management And Operations