Provides excellent Customer Service to Obstetrics and Annual Well Woman patients. Booking appointments, directing calls to their destination. Telephone Etiquette trained, time management and organization of incoming calls. Medical and Prenatal chief complaints directed to our Advice Nurses. Reception, checking in and booking appointment at check out. Training Call Center new hires and Front Desk Mentor. Team player and always willing to assist.

Responsible for all customer service issues and/or concerns Front End. Ensure that service standards are met and that customer issues are resolved. Manage register overrides, scan errors, trouble shoot self checkout registers. Schedule breaks-lunches of cashiers. Update and create price tags for front end products. Work register for consistent flow of customers service and returns. Communication with IT technician to trouble shoot registers and self check out problems. Process of internet sales, responsible for staff preparation stock and clean up upon store opening and closing.

Responsible for all customer service at Front End. Ensure that service standards are met and that customer issues are resolved. Counts Safe, Tils, preparation of registers for cashiers at start of shift.Manage register overrides, returns and cashier scan errors. interact with the public with questions or concerns.Manage breaks, lunches. Work register for consistent flow of customers.Display and face products throughout the day, plan chore list for all employees, confirm chores completed.Print out store reports before end of shift and close.

Worked with department Safety Officers to assure safety training and certifications process and tracking. Communication with insurance broker to processed/tracked Auto & Injury claims. Pre-Qualification application process. Professional enhancement of closing projects preparation and completion. Provided administrative support of Project Managers. Duties included daily planning and communication with contractors, sub-contractors, engineers, lighting vendors, printers and staff. Organized filing systems, provided phone coverage, created purchase orders (Maxwell Systems) confirmed authorized work for engineers. Arranged inspections for projects "in progress" and ready to close. Company planning of events.

* EMD&EMD-Q certified, CPR certified. Auditing EMD calls of CSR's, give feedback to CSR's to enhance performance. assisted to create new programs and trained staff. Tracked certifications (excel), continuing education programs, and cross training capacities. Revision of Operational Guidelines as well as creating new ones. Created and implemented a training program for on-boarding new hires. Knowledge of Bay Area, medical terminology, dispatch radio and team environment.

Reception Customer Service, Multi phone lines, overhead paging system, intake of deliveries, prepare outgoing mail, sort incoming mail, administrative duties throughout departments. Dispatch (CSR) Customer Service Representative. Memorization of Bay Area and Medical Terminology. CPR certified, EMD certified. Request for ambulance transports, dispatched basic transports (EMT Units) memorization of radio codes, and map books. Appointed training officer for incoming CSR's.