Theresa H. Email & Phone Number

To supervise performance of the unit, ensuring that a high quality service is delivered to victims and witnesses, police officers and partner Criminal Justice Agencies.To ensure prosecution files and Process and RTC files meet quality and timeliness guidelines as specified within Directors guidance.To review processes and working practices continually to ensure efficiencies are continually met.

Police National Systems Bureau, Police Hq, Hindlip Hall, Worcester

The role means that I am responsible for the day to day supervision of Police National Systems Bureau (PNSB) Operatives and the day to day management, monitoring, audit administration and security of its functions including Police National Computer (PNC) and Police National Database (PND) Systems. The bureau is operated by seventeen operatives.

Hindlip Hall, Worcester

A three month seconded role which has been extended for another five months. The role means that I am responsible for the day to day supervision of Police National Systems Bureau (PNSB) Operatives and the day to day management, monitoring, audit adminstration and security of its functions including Police National Computer (PNC) and Police National Database (PND) Systems. The bureau is operated by seventeen operatives.

Hindlip Hall, Worcester

This role is to maintain, operate and interrogate national, force, and local computer systems, primarily PNC and PND.

Protective Services, Police Hq, Hindlip Hall, Worcester

The role is to provide a support service updating and retrieving data on police local crime recording system, police national computer and police local incident recording systems, also includes undertaking other general peripheral tasks. The role involves updating and enquiring upon force systems and national systems. Some of the main duties are the inputting of confidential details onto various Local Police Computer systems and the Police National Computer and producing reports by collating data from systems. The role has required me to work a variety of shift patterns including 24 Hour shifts.

Operational Support Command, Police Hq, Hindlip Hall, Worcester

The role is to provide a support service updating and retrieving data on police local crime recording system, police national computer and police local incident recording systems, also includes undertaking other general peripheral tasks. The role involves updating and enquiring upon force systems and national systems. Some of the main duties are the inputting of confidential details onto various Local Police Computer systems and the Police National Computer and producing reports by collating data from systems. The role has required me to work a variety of shift patterns including 24 Hour shifts.

Central Data Unit, Police Hq, Hindlip Hall, Worcester

The role is to provide a support service updating and retrieving data on police local crime recording system, police national computer and police local incident recording systems, also includes undertaking other general peripheral tasks. The role involves updating and enquiring upon force systems and national systems. Some of the main duties are the inputting of confidential details onto various Local Police Computer systems and the Police National Computer and producing reports by collating data from systems. The role has required me to work a variety of shift patterns including 24 Hour shifts.

Central Data Unit, Police Hq, Hindlip Hall, Worcester

A three month seconded position as a Shift Supervisor, where I was responsible for a team of five VDU Operators / Clerical Assistants. The key functions of the position were to ensured that the business needs of the department were met by the team and to ensure the teams welfare was addressed at all times.

Ois Team, Police Hq, Hindlip Hall, Worcester

A six month seconded position, where I worked as part of a technical team within the force IT department. I assisted in implementing a new Command and Control system for the Force. My main role was to validated existing data on the old system and converted it to a suitable format for the newer system.

Crimes Team, Police Hq, Hindlip Hall, Worcester

I provided administration support for a team made up of six members at Force Headquarters. This included writing letters, answering the phone and organising meetings. I introduced new procedures into the office. Completed my Business Administration NVQ before the predicted date, therefore completed a further NVQ, which was also completed before I finished the scheme.

St Swithins Stree, Worcester, Worcestershire, Wr1 2Ps

I ensured shelves were adequately stocked, operated the tills and served customers.

Pump Street, Worcester, Worcestershire

I replaced stock, answered customer’s questions, and operated the tills.

Bachelor'S Degree, Sociology

Studying everyday lives of people in the modern world and how they interact with each other in society as a whole. Modules include social.

Nvq Business Administration - Level 3 & Nvq Information Technology - Level 2, Business/Office Automation/Technology/Data Entry

Activities and Societies: NVQ 3 Business Administration NVQ 2 Information Technology Completed NVQs whilst at West Mercia Constabulary.

History And Law, A Level

10 - English Language And Literature (C,C); Mathematics (C); Sociology (B); Double Science (D,D), Gcse, B-D

Activities and Societies: School Hockey Team School Librarian Subjects included: English Language (C), English Literature (C), Mathematics.