Theresa Casey Email & Phone Number

Palm Harbor, Fl

I partner with leadership and project teams to identify and conduct analysis on internal business functions with the goal of increasing the effectiveness of operational processes, workflows, systems, and materials usage. I act as a ‘change agent’ for the operations team by leading new initiatives and negotiating and providing rationale for resources to support and implement identified initiatives.Direct all aspects of key projects, including those implementing new structures, designing new processes, or applying innovative thinking and / or executive insight to all efforts, while ensuring excellent, high-quality outcomes for of assigned projects.

Palm Harbor, Fl 34685

Manage and coordinate the activities of a disbursed team of Administrative Assistants within Xcenda facilities to ensure that duties are performed in a timely, efficient and professional manner and consistent with Company policies and procedures. Direct and manage all facility related needs including inventory control, space use and allocation, security and access. Oversee all facility related vendor relationships. Co- manage the employee orientation program.Evaluate, source and recommend solutions for operational inefficiencies of fractional systems and manual processes.

Oldsmar, Fl

I am semi-retired from IT and spending my days working with amazing Children in a self contained Autistic Classroom. Although I love every minute of my days, I would be open to taking on a few interesting projects.

Provided Senior Project Management for the Operation, Service and Financial teams. The primary objective was to identify and implement systems and/or procedures that would reduce overhead, support a projected 50% increased service volume and improve cash flow. Eliminated, revised or replaced inefficient processes and systems.Researched and implemented a Customer Service Platform that provided enhanced service tracking and improved billing timeframes. The implementation of this system immediately allowed for the elimination of half of the manual processes and coupled several disjointed systems.Authored Requests for Proposal (RFPs), Statements of Work (SOWs) and other business documents.

Responsible for technical development, enhancement and maintenance of ClickFirst.com, a consumer advocate website. The position was a development pre-marketed release position. The primary objective was to direct the outsourced IT Team to the building of a platform that would deliver an excellent customer experience and provide a means of capturing customer data for the analysis, monitoring, and evaluation of the site’s activity to facilitate improvements and build a larger customer base. Responsibilities included;Development and direction of the technical and research teams.On time product and enhancement delivery by assuring contracted and service obligations were met and/or exceeded.Project Management of third party support companies.Contract negotiation.Directed strategic planning and product rollout based on competitive trends and analysis of Customer demographics and website behavior. Scrutinize website traffic for anomalies, low performance areas and third party data variances during betas.

Education record

Education record