Theresa Ryan Email & Phone Number

Centerville, Ohio, United States

- Interfaces with all contractor employees assigned to the contract and interfaces with the Contracting Officer Representative (COR)- Implements and manages the department's policies, procedures, documentation, and training, and defines, communicates, and manages customer service best practice standards and key performance indicators.- Oversees the call.

- Led and managed Prefix License membership activities; implemented new programs resulting in increased retention of current memberships - Tracked and reported on key metrics and progress against goals, reviewed outcomes daily, weekly, and monthly, identified variances and areas of opportunity- Provided strategic and business planning to optimize revenue.

- Responsible for supporting Rapid Recall Exchange, Data Driver and the GLN Registry Product Managers; successfully provided project management support for Data Driver 3.0 release- Conducted User Acceptance Testing for Data Driver Enhancements, compiled feedback on new version, and presented to Product Manager - Participated with Product Manager in the.

Dayton, Ohio

- Provided support to a variety of functions, including Customer Operations, Education and Data Analysis- Handled high volume of inbound calls, processed applications and payments, and updated customer records within company database- Supported Senior Manager on special projects and initiatives; captured data on voice of the customer, resulting in.

Dayton, Ohio

- Responded to inquiries via inbound calls and emails from new members and partner connection members, supporting bar codes and eCommerce on various products- Worked with multiple departments completing outbound calls and special projects

Springfield, OH

- Effectively planned, organized, controlled and coordinated day-to-day activities for associates involved in providing services in hazard processing- Coordinated the work flow in a multi-functional environment; including processing, research, responding to written correspondence and answering inbound customer service calls- Worked with Management and Key.