Program & Project Management Leadership ConsultingAtlassian Engineer

Release Train Engineer and Agile Consultant for 18 Teams

Highly accomplished Project Management Office professional with a proven track record of leading high-performing teams and driving successful project delivery across various methodologies (Agile, Waterfall, SAFe). Exceptional leadership, communication, and technical skills (Atlassian Jira/Confluence, AWS Cloud). Experienced in fostering collaboration, streamlining processes, and exceeding business objectives.Increased Practice Revenue by Over $15 Million: Led a 40+ person PMO/APMO & Delivery Management Practice specializing in Project Management, Agile, Business Analysis, and Systems Analysis.Contributed to Profit Growth (45M to 90M): Implemented strategic initiatives that significantly contributed to company profit growth from 2021 to October 2023.Successfully Migrated Large-Scale Applications to AWS Cloud: Managed the migration of a critical application from on-premises infrastructure to AWS Cloud, ensuring on-time and within-budget completion. Worked with teams of clients/vendors with over 100 stakeholders.Agile Transformation Champion: Led the transition of multiple clients from a hybrid Waterfall/Scrum environment to a SAFe and Scrum at Scale frameworks, improving team efficiency and project visibility. Actively practiced in various capacities as a SAFe SA, Senior Scrum Master, Product Owner, Agile Coach, and IT/Cloud/Digital Project Manager.Enhanced Team Velocity and Performance: Championed Agile practices for a software upgrade project, resulting in a significant boost in team velocity and project delivery.Client industries and projects worked on were: Entertainment & Travel, Medical Device, Major Market Healthcare Payor, Retail eCommerce, Digital eCommerce, Fintech, Business Solutions, Government, Logistics, Transportation, GPRS, Chain Food Restuarants, Software, Cloud Migration, ISO Audits, Training, Dynamics, Azure, and more.

Led Agile transformations across diverse projects (Fintech, Insurance).Coached & trained teams using Agile, Scrum, Senior Scrum Master expertise.Engineered Jira/Confluence integrations for optimal collaboration.Cultivated high-performing individuals & teams through coaching/mentoring/training.Enhanced project quality with QAT processes & best practices.Resurrected & facilitated self-organizing Agile teams (Spotify Model).Closed BAU/Maintenance activities.Captured customer journey & best practices.Technical Skills:Agile Methodologies (Scrum, Kanban, XP)Jira, Confluence, Hira Align, Mural, SharepointMS Office, SnagItCloud Migration Tools (optional: specific platforms)Soft Skills:CommunicationCollaborationLeadershipCoachingMentoringProblem-SolvingCritical ThinkingTime ManagementStakeholder Management

• IT and Digital eCommerce Architecture and Program/Project Management- Technology and marketing SME providing feedback and Agile/SAFe plans for challenged projects• Certified Agile Coach, Scrum Master, Product Owner with specialized certifications for web ( responsive eCommerce) and Agile software and responsive application development• Jira/Confluence/Hipchat/Box/Bitbucket Implementation• Responsive website, mobile app design and application development (coding)• Digital and web marketing (Social Media, SEO, Branding, Communications)• Graphic design• Public relations and press releases• User testing/QA/Penetration testing for eCommerce, mobile and desktop applications and video games• Search engine optimization and social media evaluation- ILT and eLearning instruction and production- eCommerce holiday readiness • Database and LMS Migration (SABA/Moodle)- Oracle implementationDue to NDA agreements with some of my clients on innovative products, I am not able to discuss specifics on some contracts.

-Scrum Master, Coach, and IT Project Management consultant for Alex and Ani via Bridge Technical Talent-Scrum Master for eCommerce, web development, and multiple software development teams-Provided Scrum coaching to various teams within the organization when required-IT Operations and help desk management-IT Project Management for Oracle integration projects, retail eCommerce, holiday readiness, vendor management-UI/UX and application PM-Agile coaching-Technical Writing-Management reporting-Stress Testing/Load Testing-UX and QA testing-eCommerce Holiday readinessTools used: Marketo, Jira, Confluence, Azure DevOps, MS Office Suite, GitHub, Teams, Zoom

for Avid Technical ResourcesProvided Agile/Scrum Coaching to identify tools and processes needed for multiple Agile teams within the organizationImplemented Jira/Confluence global rollout and performed global training on Jira with Agile, Confluence, BitBucket, HipChat and CaptureJira/Confluence Admin Steering CommitteeCreated collaborative, cross-functional Agile process for UI/UX/IA, vendors, dev, QA, and Agile teams throughout Schnieder ElectricAccomplished Web Machine Project Manager that was successfully able to lead teams and get a failed project off the ground with the release of multiple SDL Tridion components, corporate and landing pages.Business Analyst providing real time metrics with Jira/ConfluenceComposed technical requirements for development teams in Jira/ConfluenceCreated wire frame concepts and implemented them with AxureJira and Confluence Global Administrator

-Saved a failing internet upgrade project for 149, existing Reebok Stores- Managed a 149, existing store LAN upgrade project with multiple gates that consisted of upgrading primary and backup internet connections, DHCP scopes, new hardware and equipment configuration, POS upgrades, cabling as well as all IT aspects of new store openings-Worked closely with multiple vendors on complex project plans, scheduling, contracts, SLAs', and budgets-Successfully completed required portions of the internet line upgrade project within 2.5 months for all stores a month ahead of schedule- Responsible for all project management documentation adhering to PMI standards-Managed key gates, tasks and stakeholders of the project in Microsoft Project and details in Excel and Sharepoint with dashboard reporting-Created networking diagrams, graphic charts and presentations for corporate-New store opening Project Manager for Global Information Technology department-Worked with cross functional teams to facilitate new store openings regarding scheduling, ordering hardware and network connectivity

-Absorbed Operations Manager role and managed and dispatched a team of 14 Field Network Engineers-Worked with cross-functional internal Comcast Business Class national/divisional/regional teams and third-party vendors to ensure project details and timelines were being met-Created new process and implemented scrum to ensure accuracy, expedited equipment delivery, engineering documentation, vendor installation, turn-up, and communication within the internal team as well as for their enterprise customers-Worked collaboratively with sales and support for increased installation time from engagement to installation from 120+ days to -40 to -7 days-Worked with cross functional teams to assign regional and national network technicians to business client sites for various types of fiber and coax installations and cell back haul tower work-Created and implemented efficient process/playbook and new employee on boarding process for Comcast Metro E in Sharepoint-Improved weekly and monthly managerial reporting in Excel and PowerPoint-Managed key gates, tasks and stakeholders of the project in MS Project and details in MS Excel workbook with dashboard reporting-Increased daily workload from 4-6 sites per day to 20 per day-Increased monthly installations by over 60% using Six Sigma and Agile process-Increased technician efficiency by suggesting and implementing free and cost-efficient software applications-Supported field engineers by facilitating and troubleshooting site, technology and environmental issues, and providing back up support-Created Graphic presentations for meetings and engineering diagrams-Managed post installation support

EMC/RSACreated and implemented project plans using MS Project, charts and processesCreated implemented and managed engineering learning paths and certification programsManaged and produced technical eLearning modules and videos with internal and external vendors to be used across EMC2 and with external non-profits such as SAFEcodeManaged and led internal SCRUM/Core Team meetings, Lunch & Learn sessions, Product Security Forums, Product Security Champion and Subject Matter Expert SessionsParticipated in Global Security steering and SAFEcode board meetingsManaged communications for the online Product Security Forum and the Product Security ExchangeInternal and external marketing, branding, and communicationsCreated and designed branded marketing collateral and content for web and printManaged content and artwork on internal/external websites for EMCDesigned and executed artwork and media content for 5 internal websites using DreamweaverHard coded website as requiredDeveloped text contentManaged website refresh project with the various teams within the Product Security OfficeManaged and staffed trade show and EMC Quarterly meeting conference logisticsCreated training and marketing metrics to track ROI 1st tier technical support for Product Security Training

Global Customer Support Program Management Consultant. In this role I worked on corporate initiative programs, training, communications, and program management. I was also the Global Technical Support Regional Training Program Manager for APJ. I provided support for Americas and India on a frequent basis.Details:Sr. Program Management Consultant – Global Customer Support Regional Training Program Manager - Global Technical Support – APJK & AmericasManaged projects using MS Project and PERT chartsManaged programs impacting business goals and objectivesDefined priorities and resources allocated to initiatives, projects and/or programsPlanned and implemented schedules and monitor projects/programs from inception through deliveryDeveloped and managed communicationsEngaged and oversaw the work of external vendorsMaintained awareness of trends, business conditions and internal processes and practices impacting project/program deliverablesManaged quarterly steering committee meetingsDeveloped and implemented interactive databases and roadmaps that greatly impacted company efficiency and ROI worldwideDefined, developed, and implemented Service Readiness solutionsTechnical writing of training materials and user manualsDefined and track metrics for various items.Global EMC Proven Professional Program Build liaison for Global Customer and Technical SupportManaged internal and external quarterly and product training programs for employees. Created and delivered internal trainingSABA AdministrationEroom Administration

Managed multiple complex technical programs, projects, and initiatives affecting area goals and objectives. Drive the creation and management of cross-functional leadership teams; facilitating, coordinating and leading cross-functional teams to complete a variety of technical program plans, tasks, and milestones. Define priorities and resources allocated to programs, projects and/or initiatives. Maintain an awareness of industry trends, business conditions and internal processes and practices to ensure the success of complex programs and initiatives.DAU Laison at Ft. Belvoir, VA.LogisticsEvent managementTraining instructorEducational services

Managed all internal and external communications.Branding/brand development.Developed marketing plan and budget.Supported various departments with marketing projects.Website development, design, and implementation.Technical support (Website development and implementation, general A+, etc).Accounting with Quick Books.

Marketing Communications Manager/Director for the largest division of Sunbelt world- wide.Managed all internal and external communications.Branding for four divisions (Print and web).Developed and managed marketing plan and budget for four divisions.Supported over 30 brokers with tailored marketing campaigns (Direct Mail, Internet, Advertising).Audited purchasing collateral plans and renegotiated contracts, saving the company money.*Left Sunbelt to join the former M&A manager over at LockeBridge

LogisticsMarketing

Managed 120 Users on 2, AS400 servers.IT Support Hardware/Software for United Vanlines and Mayflower Transit for several offices.Responsible for IT budget.