Managed patient inquiries and assisted healthcare providers with scheduling, billing, and insurance verification.Handled high call volumes professionally, following HIPAA privacy guidelines and company protocols.Processed insurance claims accurately and ensured timely resolution of customer issues.Maintained confidentiality of patient information and updated electronic health records (EHR) efficiently.Collaborated with healthcare teams to improve service efficiency and achieve customer satisfaction goals.Promoted to Level 2 Adviser and currently part of the back-office team responsible for addressing escalated issues and inquiries that Level 1 representatives are unable to resolve during customer interactions. Tasks include handling authorization and predetermination requests, coordinating with providers regarding credentials and participation, resolving complex claim and benefit issues, and fulfilling additional company requests for our members.