Educa Worldwide is a full-service, business-to-consumer marketing, advertising and branding firm that retains premier clients, vendors and strategic partnerships to offer unparalleled service, innovation and results.The agency offers a diverse portfolio of services and solutions to clients who are committed to excellence and changing peoples’ lives through the products or services they offer. Educa Worldwide has positioned itself as a talented and aggressive force in inquiry generation, traditional and interactive media, creative services, telephony solutions, brand development, reputation management, marketing strategy, online tutoring and research.

The Customer Service Representative is our initial point of contact for all prospects. As an aid to the sales team, the CSR is responsible for collecting important prospect information, routing them appropriately and keeping them engaged. Certain specialty teams are assigned to handle appointment setting, customer follow up and survey services. Dedicated to specific accounts, the CSR maintains a knowledge base of client products and services and operates as a brand promoter with their initial, frontline responsibilities. Skills related to this position include, but are not limited to: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Listening, Phone Skills, Resolving Conflict, Analyzing Information, and Multi-tasking.