I’m a Technical Writer with experience working with Fortune 500 companies and also with much smaller privately held firms.Until recently, I worked with Applied Physics Systems as a Technical Writer in Engineering Support full-time. I am currently a contractor.Technical WriterI created and maintained documentation that had not previously existed, but was critical to maintaining and expanding our customer base, both domestically and internationally. My primary duties included working closely with software and firmware engineers and FAE’s to understand the products and to create and maintain multiple forms of documentation, including:- User Manuals (hardware and systems documentation)- Online Help (software suite documentation)- Quick Start Guides- Technical Bulletins- Release Notes- Data Sheets- Tradeshows- Web ContentI took on the additional duties of software and firmware testing to increase my knowledge of the products and to fill a gap in engineering support. This allowed us to complete the release process and get the products to our customers. I also worked with Quality, Customer Service, Marketing and Sales to create material for tradeshows (domestic and international) and to update web content.Engineering SupportAs a software tester in an unstructured environment, I discovered and logged bugs that no one else had discovered, both minor and critical. I also suggested ways to improve the interface to make it simpler and easier to use and to have a more consistent and professional look.Colleagues know me as easy to work with, reliable and hardworking, with an extreme attention to detail and very customer focused. I put in extra time to get the job done and to meet deadlines. I have strong organizational and communication skills and have a good sense of humor.I recently had the unique opportunity to work with the founder on special projects for domestic and international markets. That was a highlight.I can be contacted through this profile.