Theresa Van Frankfoort Email & Phone Number

Managing accounts is not for everyone. I have a passion for people. When building relationships you have to be genuinely caring and let your customers know that they are your priority.I am an experienced Customer Service relationship builder with a demonstrated history of sales support, collections, reconciling accounts and establishing credit. Dedicated to making the lives of customers easier, committed to growing their business with enthusiasm and unending loyalty to my employer and our customers. Contact me at: theresavf3@yahoo.com

Listed skills include Microsoft Word, Research, Microsoft Excel, New Business Development, and 13 others.

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  Account Specialist

  Brighton Collectibles

  1986 - Present - City Of Industry, California, United States

  • Customer service and Credit and Collections specialist for 400+ U.S. Specialty Boutique and Western Store Retailers in the South-Central Region (6 states) • Acted as “manager” of accounts: responsible for making decisions based on history and research• Liaison to 12 Account Executives and 3 Regional Sales Managers providing continual field support • Field and return incoming calls from customers, sales staff, and internal departments• Processed Customer and Sales Applications for Distribution approval• Entered and maintained open orders and participating retailer reports • Auto allocated and shipped promotional product and collateral• Reviewed, analyzed, and selected/released orders• Processed returns, refusals, and repair authorizations• Trained customers on Website navigation, gift card redemption, UOC Codes, Marketing Materials, etc.• Trained Sales Reps and Retailer staff employees on Digital Showroom, Scan Sheets, Mailers, etc.• Managed all credit responsibilities, including the review and analysis of D&B reports, bank and trade references, and various Credit Industry Reports• Determined and established lines of credit• Drafted and solicited UCC Security Agreements, Letters of Credit, and Personal Guarantees • Pursued collection of past due accounts; reconciled accounts; dispute resolution• Processed custom logo artwork and collaborated with Art Department on promotional material• Obtained delivery charge quotes; tracked shipments; arranged drop shipments• Managed, tracked, and credited “Brighton up” promotional offers and Fixture Agreement accruals• Created Mail Merge documents sent to Sales Team and customers• Worked in partnership with Programmers to enhance existing reports and improve customer satisfaction• Implemented new procedures and processes to increase the department efficiencies for customers• Participated in/assisted with National Sales Meetings, Customer Events, Training seminars