Assist Agent and Broker of a busy Real Estate office. Answer phone calls from prospective clients and other agents, update and review MLS listings for completeness and accuracy, prepare properties for showings, take photographs of homes for listing, attend open houses, perform administrative and clerical tasks as required.

Resolve issues with residents and properties in compliance with company policies and local regulations Review Resident Satisfaction Surveys and take action to correct outstanding customer service issuesFollow up with residents to ensure that service and maintenance calls were completed on time and to the residents’ satisfaction.Inspect properties to ensure they meet the highest quality standards prior to leasing Analyze market conditions to help determine pricing and disposition of properties Participate in the selection, on-boarding and supervision of vendorsInterview, hire and train employeesSupervise leasing, customer service, maintenance and administrative staffProvide daily, weekly and monthly reports regarding occupancy, collections, leasing and financial data Prepare and approve expense reports using ConcurOversee application processing, rent collection, lease renewals and accounts payable

Answer phone calls from current residents regarding rent collection, lease renewals and maintenance issuesDocument service requests and forward to Service Manager in a timely mannerWork with team members to effectively and efficiently resolve resident issuesEnsure resident information is accurately documented in property management system (YARDI) Ensure invoices are properly coded and uploaded for paymentAssist with Deposit AccountingProvide highest level of customer service for internal and external customersPromoted to Property Manager

Review residential leases for execution, content, clarity and accuracyApprove leasing commissions for affiliates and third party property managersEnsure integrity of data uploaded into Yardi VoyagerResolve issues regarding resident ledger discrepanciesReview and reconcile Month End reportsEnsure accuracy of all lease charges and appropriate taxesProvide training to third party property managers and leasing agents regarding company policies and proceduresWrite workflow documentation, job aids and training manuals for the leasing department