Theresa Zimmer Email & Phone Number

New York, Ny, Us

Garden City, New York

Manage International and Private Label Clientele; liaison with manufacturing plant. Work closely with domestic Sales Team and multiple clients. Provide administrative support to eCommerce, Marketing, Demand-Planning and Sales departments. Special projects as required.

Garden City, New York, United States

Client Specialist/International and Private Label 2022-PresentManage International and Private Label Clientele; liaison with manufacturing plant. Work closely with domestic Sales Team and multiple clients. Provide administrative support to eCommerce, Marketing, Demand-Planning and Sales departments. Special projects as required.• Streamline international and private label order processes, creating corporate Standard Operating Procedures. • Analyzed reporting created to pinpoint and identify efficacy of promotional programs.• Initiate logistics arrangements for domestic shipments.• Address shortages/damages and non-compliance charge backs. • Developed customer specific templates decreasing validation processing time 50%.• Handle consumer complaints and warranty claims.

Lake Success, New York

Managed over 100's of retail / distribution accounts including major customers such as Kroger, Publix, KEHE, Shoprite, BB&B, Harmon Drugs, C&S. Reconciled legitimate deductions to corresponding trade promotion budget plans. Disputed invalid deductions and performed follow ups in pursuit of collections. Collaborated with sales team, brokers, and customers for resolution of deduction issues. Conducted quarterly random audited deductions for FTC Compliance Issues.

Melville, New York

Led and mentored between 4 - 10 employees and empowered agents to handle complaints. Executed multiple tasks daily in high volume, fast-paced environment, with minimal supervision. Conducted quarterly random audits of satisfaction meet company standards. Orchestrated weekly meetings with employees, regional sales managers to facilitate consistent and progressive client services.

Melville, New York

Worked as leader in order management and engaged with operations and account managers to orchestrate smooth and timely process flow to manage shipments. Utilized inventory and daily order reporting to assist account owners to retain customers and achieve revenue growth targets.