Therese Ballinger Email & Phone Number

Montgomery, Il, Us

Montgomery, Il

Dekalb, Illinois

Naperville, Il

• Manage multiple projects simultaneously and understand project priorities in context with the demands of the individual businesses.• Manage day-to-day operational aspects of projects, including communication of client needs to team.• Lead project status meetings and updates with internal teams and clients.• Managing all project management team employees and responsible for training and performance of that team specifically.• Assisting in budget monitoring for both hourly… Show more • Manage multiple projects simultaneously and understand project priorities in context with the demands of the individual businesses.• Manage day-to-day operational aspects of projects, including communication of client needs to team.• Lead project status meetings and updates with internal teams and clients.• Managing all project management team employees and responsible for training and performance of that team specifically.• Assisting in budget monitoring for both hourly budgets and retainer projects.• Implemented a new project management software across both the creative and development teams.• Created training documentation for new members of the Project Management team.• Responsible for training all new Project Managers. Show less

• Plan and schedule project timelines.• Create and maintain daily schedule of all employees.• Monitor quality assurance of all items completed.• Successfully lead status meetings to ensure all members of the team involved on the project know what aspect of the project they are responsible for.

Managed the client support organization, including staff management and development, client management, forecasting, collections, compensation planning, employee review, and pre-Sales and Sales support.• Ensure a high level of customer service is maintained by overseeing daily department operations and completing Quality Control checklists weekly.• Handle escalated client concerns from Client Services, Sales and Accounting teams.• Train new Client Services and Sales team members… Show more Managed the client support organization, including staff management and development, client management, forecasting, collections, compensation planning, employee review, and pre-Sales and Sales support.• Ensure a high level of customer service is maintained by overseeing daily department operations and completing Quality Control checklists weekly.• Handle escalated client concerns from Client Services, Sales and Accounting teams.• Train new Client Services and Sales team members by ensuring rules and requirements of their role and cross department functions are communicated to perform job successfully and according to company standards.• Mentor team members to ensure successful growth and personal development.• Ensure the Client Service team follows established procedures for products sold.• Work with director of operations and other necessary department leads to streamline processes with the goal of improving customer experience and employee satisfaction.• Develop and maintain department system protocol and customer service expectation training documentation.• Interview all potential Client Service team members. Show less

• Ensured requests from client base and fellow employees were responded to promptly and professionally. • Diffused escalated client concerns via phone and e-mail. • Reviewed, distributed, and managed daily department workload to ensure smooth operation of the Client Service Team. • Trained new Client Services team members on department functions. • Sent and collected customer satisfaction and cancellation surveys to client base monthly.• Communicated and enforced… Show more • Ensured requests from client base and fellow employees were responded to promptly and professionally. • Diffused escalated client concerns via phone and e-mail. • Reviewed, distributed, and managed daily department workload to ensure smooth operation of the Client Service Team. • Trained new Client Services team members on department functions. • Sent and collected customer satisfaction and cancellation surveys to client base monthly.• Communicated and enforced appropriate department changes, along with messages from upper management.• Supported the Client Service Manager in the development and implementation of systems to ensure the most effective use of new technology and opportunities. Show less

• Handled inbound calls and provided web knowledge and technical support to clients.• Created and reviewed web sites from templates.• Managed time sensitive website updates in a fast paced environment (including basic content changes/edits, creating and editing flash animations, making template color changes, create and edit buttons, images, and navigation).• Administered client e-mail accounts and domain names.• Performed quality assurance for client websites.