Therese Davis Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

The HR Resource Center Representative is responsible for support for employee inquires received via multiple sources (telephone, e-mail, chat, direct interaction etc.) providing a high level of customer service to MSK employees focused on First Touch Resolution. Develop a working knowledge of general HR programs, policies, procedures and guidelines supporting the HR function. Responsible for issue identification, case management initiation, issue resolution, and when needed. Responsible for day to day operational support for key HR business processes and applications related to Recruiting, Employee/Manger Self-service transactions, Time & Attendance, Performance Management, Benefits and Compensation.

New York, Ny, Us

Oversees the call center to ensure optimal customer service, including performance analysis and metrics to identify trends and potential issues. Creates, monitors and delivers on stated customer service goals Ensures Call Center telephone technology is operating as expected Responds to issues with a systematic, problem-solving approach (i.e., gathering information and weighing various solutions) to anticipate, assess, and resolve Ensures Call Center employees are resolving customer queries on given turnaround time Makes informed business decisions by analyzing data to maximize service to customers

New York, Ny, Us

Assists the Manager in the defining departmental recruitment needs and strategyEnsures the appropriate on-boarding, orientation and training of new staff membersMonitors daily activities of staff, ensuring job duties are being completed accurately, thoroughly and within specified time frames; intervenes when necessary to ensure quality, timeliness and adherence to departmental standards, policies and proceduresIn conjunction with Manager, determines training and cross training needs of staff; assists in the development of and implements staff development plans accordingly Provides on-going feedback to staff on performance strengths and areas in need of improvement. Recognizes accomplishments, improvements and innovative ideas.

New York, Ny, Us

Arranged for appropriate office space and setup based on meeting requirementsSets up appointments, provides information and enrolls new Research FellowsMaintains knowledge of HR policies, procedures and programs in order to answer staff questions re: FMLA, sick/vacation leave, Flex Benefits and 403B enrollments etc.