• Organizing, planning, and implementing strategy to maximize profitability. • Coordinating retail store operations.• Ensuring store schedules and objectives are met by employees.• Planning and implementing strategies to attract customers.• Coordinate daily customer service operations (e.g., sales processes, orders, and payments)• Track the progress of weekly, monthly, quarterly, and annual objectives.• Monitor and maintain store inventory.• Evaluate employee performance and identify hiring and training needs.• Hiring, training, and developing new employees.• Coach and support new and existing employees.• Providing leadership and direction to all employees.• Preparing and presenting employee reviews.• Monitor retail operating costs, budgets, and resources.• Suggest sales training programs and techniques.• Create reports, analyze, and interpret retail data, like revenues, expenses, and competition.• Conduct regular audits to ensure the store is functionable and presentable.• Make sure all employees adhere to company’s policies and guidelines.• Ensuring that health, safety, and security rules are followed. • Act as our store’s representative and set an example for our staff.

Area Trainer for H&M Home Concept Store globally with focus on Brand Presentation & Customer Services, Commerciality and Operation's training.

▪ Create and follow up the daily, weekly, monthly and quarterly plan to secure sales goals, commercial focus and customer service.▪ Responsible for administrative routines, cash handling and payroll.▪ Use store reporting and tools to make commercial active decisions that will impact sales and profitability. ▪ Communicate sales goals and results to the store team and strive to create ownership of every single team member to contribute to the total result.▪ Responsible for identifying opportunities to increase sales, analyse and take actions on selling and set KPIs.▪ Responsible for ensuring that sales activities are carried out in a timely and a qualitative manner.▪ Working closely together with the Sales Advisors and Visual Merchandisers to create acommercial and inspiring store experience in order to maximise sales. ▪ Secure optimal staff planning.▪ Ensure all team member follow specific requirement for selling of food and flowers. ▪ Responsible for ensuring that all team members have the correct knowledge of ourservice routines such as home delivery, online assisted purchase, lend & return,reservations, return policy, inspiration on ipads and online activities.▪ Secure operation and best practice in cash-points and service areas.▪ Ensure that all team members are kept informed and up to date on proceeders regarding health & safety, store operations and customer service expectations.▪ Constantly working to and implementing routines to prevent stock loos within store.▪ Responsible the store is operating to global audit requirements.▪ Working closely with Merchandising department to control store stock levels.▪ Ensure that product flow in the store is always at optimal level through efficient delivery process and refilling.▪ Keep up-to-date on local customer needs and expectations, as well as local competition through PR.▪ Creating visual inspirational presentations with our interior products to target our different customer groups.

• Responsible for the stores financial operation including setting yearly sales budget, monthly financial analysis, maintaining daily weekly and monthly targets, petty cash compliance, payroll and till. • Holding staff meeting, yearly preferences reviews, recruitment, motivation and developing training of the team. • Store maintenance and H&S compliance.• Managing incoming stock and maintaining inventory standards. • Process all paperwork and system entries for order, deliveries and stock transfers.• Established a fantastic, professional relationship with all Head Office departments.

० Ensure smooth operations  of  Long Tall Sally’s largest store in cooperation with store manager     through  spearheading compliance, staff recruitment, training, and store visual merchandising.  ० Organise and prioritise a 15 person team’s workloads and schedules to meet forecasted customer volume.  ० Oversee store financial operations, including managing budgets, payroll, till and petty cash     compliance, and  maintaining financial records.  ० Investigate telephone and email inquiries and convey accurate information on company products and policies.  ० Coordinate store marketing with the company’s international marketing department.  ० Earn performance bonuses consistently for achieving targets set by upper management.

० Provided superior customer service in five languages, resulting in increased store sales.  ० Created  internal campaigns for team motivation and coaching.   ० Received customer complaints and feedback and ensured appropriate follow  through by upper management. ० Cultivated a network of external contractors and suppliers to guarantee proper maintenance of  facilities.

० Efficiently compiled and analysed databases of stock and supplier production adjustment  feedback in MS Excel.  ० Creatively assembled styling guidelines in preparation of upcoming collections.    ० Organised logistical support for third party photo shoots using various couriers and postal services.  ० Coordinated and participated in trade meetings, guiding company vision and sales strategy.

० Worked in various retail locations, including the House of Fraser and  Selfridges  & Co.  ० Cooperated with team members to achieve high levels of customer service and sales.  ० Achieved daily targets and manage personal till in accordance with company standards