Therese Lux Email & Phone Number

Lincoln, Nebraska, United States

-Identifying opportunities to protect profits and bring revenue back to the company-Developing repeatable processes to efficiently recover funds and track progress-Collaborating across teams to create shared goals and ensure understanding of roles and procedures-Utilizing the expertise of my peers to effectively execute new processes and gain new skills.

Lincoln, Nebraska, United States

-Communicate directly with customers via phones and email and think critically to resolve their pain points-Record succinct and accurate notes on customer interactions to prevent future friction or frustration-Drive innovative and creative solutions to protect revenue-Play a critical role in driving many processes that impact departments across Spreetail.

Lincoln, Nebraska Area

-Demonstrated expertise in providing welcoming and efficient service at the front desk-Used strong communication skills to collaborate with other departments to ensure efficient guest-focused service-Utilized Opera PMS to make reservations, assign rooms, and perform billing operations

Lincoln, NE

-Prepared banquet lines and wait stations to ensure smooth execution of the event-Adhered to strict health guidelines, as well as strict uniform and place setting guidelines to ensure a professional aesthetic-Interacted with guests to answer questions, address concerns, and ensure guest satisfaction

Brainerd, MN

-Served as a point of contact onsite for guests and planners to answer questions, address concerns, fulfill requests, and ensure guest satisfaction-Provided support and communication to all outlets across the property to ensure smooth operations -Utilized Microsoft Word and Publisher to generate agendas, signage, meal tickets, etc.

Norfolk, NE

-Interacted with patrons in person and over the phone to answer questions and promote the waterpark-Formed one-on-one relationships with parents to schedule lessons and keep them updated on their children's progress-Enforced and followed guidelines regarding weather and proper use of facilities to ensure the safety and comfort of patrons

Lincoln, NE

-Interacted with patrons in the Haymarket, greeting them and answering questions about nearby events and facilities, sometimes at events with3000+ attendees, to make patrons feel welcome and informed-Operated a Zamboni and skate sharpener to provide the safest, smoothest skating experience for patrons-Enforced rules and regulations to keep patrons'.

Norfolk, NE

-Interacted with customers, taking orders and completing monetary transactions to provide a quick and positive customer experience-Prepared and served drinks to patrons to accurately satisfy customers-Executed closing chores such as cleaning machinery, bathrooms, and windows, as well as balanced cash registers to ensure that things would be in operating.

Bachelor'S, Hospitality, Restaurant And Tourism Management

Minors in Business and Agricultural Leadership, Education, and Communication

Food Science And Technology