Therese Ritter Email & Phone Number

Detroit, Mi, Us

Pontiac, Michigan, United States

Grew Plant Training Team from 1 to 8 team members, including establishing Floor Trainer ProgramCollaborated to create Team Leader/Supervisor Performance Management Bootcamp and piloted the programOversaw training on New Labeling Process for entire production team Partnered with Operational Excellence team to retrain all Production, Quality, and Maintenance Leadership within the plant on the new scrap process and oversaw validation of the trainingNew Hire Training and Specialized Equipment trainingRehabilitated reputation of Training within the plant from being viewed as a purely administrative function to a professional training team that supports documented processes and proceduresImproved Level 1 training completion within plant from 17% to up to 92%Ensured proper maintenance of all training records within Challenge University (Challenge’s Learning Management System (LMS)

Detroit Metropolitan Area

Farmington Hills, Michigan, United States

• Collaborated with Product development and other stakeholders to develop training guides and resources that demonstrated, in detail, the step-by-step processes for using a newly developed product, including a range of workflow scenarios.• Updated product training guides for a large-scale, client-specific project• Consistently maintained the client’s training development standards

Livonia, Michigan, United States

• 2010 President's Club Winner as Instructor of the Year• Achieved consistent student evaluation score of 8.75 or above on a 1-9 scale leading to high customer satisfaction• Designed and delivered training (both in-person and remote) to assist in the transition from Microsoft Office 2003 to Microsoft Office 2010 for both Daimler-Chrysler and Comerica• Designed and delivered training to assist in the transition from Lotus Notes to Microsoft Outlook for Comerica• Created and facilitated custom courses for clients• Developed a detailed learning guide to cross-reference an online presentation and the courseware for a Medical Billing & Coding program for the Mentored Learning environment• Conducted online live training in applications and business skills • Conducted classroom training for leadership and business skills• Conducted classroom training for beginner to advanced computer applications

Sioux Falls, South Dakota, United States

• Managed 20+ Field Inventory Representatives, who would inventory used cars at automotive dealerships in Michigan, Ohio, Indiana, and Ontario• Interviewed, hired and trained new Field Inventory Representatives• Maintained automotive dealership relationships • Marketed additional dealerships to join the dealer network• Updated Database inventory including dealership used vehicle details (price, mileage, options) when necessary.

Auburn Hills, Michigan, United States