-Finished 2022 over 102% blended sales quota attainment ($65M Net Sales / $15M Margin)Team successfully won $7.2M dollars on opportunities created in 2022-Lead account managers by supporting managed education/public sector customers who spend more than $10k annually with Quill-Strategize monthly with account managers by identifying areas of opportunity to help provide a solution and/or customize a pricing program that fits the customer’s needs-Coach and support professional selling skills during monthly call evaluations-Hunting for new acquisition leads generated from supporting departments which are filtering towards education business-Collaborate with other departments across the business to problem solve on areas negatively impacting the business’s profit and/or services

-Contributes to an environment of total customer satisfaction by making the customer’s needs the first priority-Assists in enforcing all policies and procedures to assure store profits by controlling merchandise markdowns, store expenses and payroll-Exerts maximum effort to achieve special events expectations and monthly sales goals-Encourages and promotes a cooperative, team spirited work atmosphere-Handle sales training, store meetings and role plays with team members-Manages recruiting, hiring, scheduling, performance appraisals and counseling’s among team members

-Consistently attained sales and performance standards while maximizing the sales and standards performance of all team members-Effectively trained and developed team members by teaching them the features and benefits through product knowledge, sales meetings, independent study and one-on-ones-Contributed to the environment of the store by making the customer’s shopping and jewelry needs the first priority-Established open lines of communication to both the Assistant and General Manager on all pertinent information relating to team members including personnel and security concerns and merchandising needs -Strictly adhered to all company policies and procedures, including credit, security and loss prevention policies

-Oversee health club operations on a daily basis from placing orders, weekly reports and equipment inspections -Manage employee relations for separate locations (hiring, termination, training and payroll) -Provide a high degree of customer satisfaction to develop long-term relationships on maintaining a healthier lifestyle -Build and lead a team on achieving club goals in personal training and membership sales with increasing sales from previous year-Inspire culture development in club to improve employee and customer relations

-Performed spinal health screenings for over 100 venues in the Northwest region-Educated communities on the devastating effects of vertebral subluxation-Collaborated with team members and head of department about chiropractic care and health and wellness to promote to patients-Conducted non-invasive posture evaluations and schedule new patient appointments

-Counseled over 7,000 students on safe-fall methods to prevent injury and promote healthy skating -Successfully advanced 100% of my skaters into higher skilled levels-Trained figure skaters the proper techniques of the basic elements of skating while reinforcing coordination and balance

-Developed a research study targeting students to engage in good nutrition and regular physical activity-Created classroom activities demonstrating the difference between correct food portions and the importance to engage in regular exercise-Attended the Detroit Public Schools Health Council conference and collaborated ideas with program supervisor to help expand school-based program

-Trained new associates in effective customer service skills-Provided customer satisfaction and knowledge of products/services effectively-Promoted products such as credit cards and warranties -Recognized for great service and reliability and cross-trained into several departments