Creative content posting, marketing & advertising on social media. Creative email campaigns. Website creations and maintenance.

Complementary Healing Services

I practice Past Life Regression Therapy, Hypnotherapy,Spiritual Healing and have completed a course in Advanced Clinical Hypnosis, New Zealand.

2015 contracted to write the content for http://www.chappelaccounting.com.au/2012 Writing policy and procedure manuals for an accountancy firm.Reviewing and assessing roles to rewrite position descriptions.Creating and enhancing existing client communications.

Business Service Centre

• Determining and documenting client requirements and related specifications for communications.• Coordinating and facilitating written communications updates, mail outs and changes and ensuring adherence to Corporate communications requirements including the review of content, flow, style and template of communications.• Driving the development and maintenance of a quality and compliant culture by coordinating and championing sign off processes as directed by Compliance.• Responsible for the production and delivery logistics for communications activities.• Representing the Communications Team through the proactive engagement of the business and key stakeholders on a regular basis to ensure we are meeting the needs of our members.• Identifying new and maintaining existing procedures and workflows of key Communications Team activities.• Ensuring the adherence of procedures and processes in the Communications Team including reporting and workflow.• Proactively striving to identify and implement opportunities for process and service delivery improvement that result in improved efficiencies, cost reduction / value enhancement and improved member experience.• Managing communications initiatives.

• Promote and market services and products to prospective business customers and existing clients.• Effectively and efficiently managed/lead a team of 22-28 in assisting with delivery of Service Level Agreements and provide a level of service which exceeds our customer’s expectations• Having a comprehensive understanding of the operating procedures of the Business Unit and utilizing the productivity and workflow management tools• Extensive and regular coaching of Team Members and provide quality and regular Performance Conversations & feedback sessions and reward accordingly• Manage the performance of Team Members and maintain my own professional excellence through leadership, training and prompt identification and pro-active management of non-performance• Contribute & monitor individual and team productivity levels to ensure the Team & Centre’s goal plans are met and maintained• Monitor staffing levels and assist with deploying effectively• Encourage Team Members to contribute ideas to assist with process, procedure & system improvements and reward accordingly• Actively seek and pilot change and improvements• Control and monitor expenditure for Team & Centre• Monitoring and successfully resolving customer complaints• Review and maintain service level standards with customers and ensure satisfactory procedures are in place to meet the required standard.• Ensure adequate training is taking place to allow Team Members to make quality decisions• Review and ensure Business Continuity Plan is maintained.