Thomas Hermann Email & Phone Number

„I’m a charismatic leader with extensive communication skills.”- Longterm successful leadership experience on executive management level- Excellent track record in marketing, sales, strategy and business development - Profound know-how in financal services, telecommunications, E- and mobile commerce, mobile internet and new media- Broad practical experience in conception and marketing of services and multimedia offers- Sustainable track record in strategic and operational marketing planning in a very competitive and fast changing environment- Coordination and successful leadership of cross functional projects and workgroups- Development, management and maintenance of new business areas- Excellent skills in written and spoken German, English and FrenchTrack Record:- 10% increase yoy of the PTI of Swisscard AECS in a very competitive Environment.- Successful repositioning of American Express with positive effects on profit, customer base and customer satisfaction.- Substantial increase of customer loyalty and turnover through reorganization of the management and the servicing.- Increase of efficiency and effectiveness through reorganization of structures and processes.- Conception and testing of mobile payment solutions.- Continuous, substantial growth of turnover, profits and customer base.- Implementation of strategy and planning processes.- Introduction of a new customer segmentation for acquisition and retention.- Development, maintenance and monitoring of business processes.- Successfully developed and lead the business area “Value Added Services” (SMS info- and entertainment, mobile internet, multimedia services, internet services, data services).- Successfully lead the market entry of Sunrise into the mobile broadband business.- Development of new business areas (MVNO`s and bundling).- Implementation of an international purchasing organization

Listed skills include Product Management, Mobile Devices, Telecommunications, Business Strategy, and 30 others.

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  University Of Zurich

  Master Of Arts Uzh