Bestselling Author And Journalist
Therobertspector.Com
Bellingham, Washington Area
I am the author of 27 books, most notably "The Nordstrom Way", "Amazon.com: Get Big Fast," and "The Mom & Pop Store: True Stories From the Heart of America". In addition, I've penned the corporate histories of companies such as Pizza Hut, Eddie Bauer, and Kimberly Clark.My articles have appeared in a vast variety of publications, including The New York Times, The Wall Street Journal, USA Today, Parade, Sports Illustrated, Details, The Robin Report, and Women's Wear Daily.The Nordstrom Way: The Inside Story of America's #1 Customer Service Company is the first and only up-close and personal look at how one company became the national standard of customer service. Written with the input of top Nordstrom management and sales personnel, the book spent 17 weeks on the Business Week Bestseller List, and was nominated for the Booz Allen Hamilton/Financial Times Global Business Award. It has been translated into Japanese, Korean and Mandarin Chinese."The Mom & Pop Store" is a celebration of the history of small, independent retail and the story of how these shops thrive on attentive customer service and community support for local businesses.Amazon.com: Get Big Fast is an international bestseller. Based on exclusive interviews with investors and former employees who were there at the creation and development of the company, it provides readers an invaluable look into how Bezos and his team accomplished what they did. It is really the story behind the story.My other books include Category Killers: The Retail Revolution and Its Impact on Consumer Culture and Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service to Their Customers.
