Automating the merchandizing workflow for ecommerce marketplaces.

Voiceflow is an Conversational AI design and development platform that enables companies to build AI-enabled Assistants to deliver services, products and support. We ship things like:• Design-first Assistant creation tools• Assistant-focussed content management system• LLM/AI-powered design tools and Assistant functionsHere I manage a PDE Organization across Creator Tooling, Platform Services and ML/AI focussed product areas:• Lead a 30+ teams of engineers, product managers, and designers with a centralized product vision• Create an aligned product strategy working with the exec team and GTM leadership• Design processes to run customer discovery, requirements development, product delivery, and release management in a scaleable, consistent way• Coach PMs and Product Advocates to expand their skillset and advance in their career

Building the industry-standard tool for Conversational UX

I work with CEOs/CTOs at early-stage and growth startups to scale their company's Product Management practice. Because they don't have time for hands-on involvement in every aspect of product development, I help get the tools and processes in place that enable their team to own the product development. Day-to-Day Product Development - establish the tools, sprints, and process needed to manage the building and ship productMonthly Roadmap Maintenance - standardize how feature priorities are defined, scope the requirements to ship them, and measure their performanceQuarterly Strategy Planning - map out the company objective for the next quarter and define the priority projects that will help them reach itOnboarding the new PM - coach the person moving into the PM role, so they can own, manage and evolve the PM process moving forward

Worked with the CEO and organization to implement Product Strategy and Product Development processes. Onboarded and mentored their first PM. Scaled the Product Development from a single team into multiple product area-focused teams.

Joist is a marketplace for homeowners to find reliable home improvement work, and a set of tools to help contractors provide the best home improvement experience possible. Product Management's role is to understand the needs of our customers, the needs of the business and internal teams, and the capabilities of our team. Based on this, we defined the product roadmap that guided the product development work.Working with all teams within the company, we then designed, prototyped, built and implemented solutions with the product and operations teams, and iterated upon them once they were in the hands of customers. Throughout all of this, we collect, analyze and report on our customer and product data in order to refine the business and product strategies moving forward.

Field Guide is an application that helps design teams at startups, enterprises and agencies build better products by running design research with their users. Most teams find the barrier for entry too high to use design research as part of their toolkit. Field Guide provides the tools and education required for teams to start running research today.

HEIST was a design consultancy that works with enterprises and startups to build and iterate on products by applying human-centered design. We helped build products for companies like TELUS, Smart Technologies, Ritual and General Assembly.

• As part of the strategic team, I am responsible for developing thinking around digital opportunities and utilities for brands like Molson, Kraft Foods, Coast Capital Savings, Qriket and Bell Canada.• Develop holistic strategies for brands based on their stated business objectives, and identify opportunities to create innovative campaigns and tools that would help to achieve them.• Provide input on IA, user experience design and wireframing for all digital utilities built within the agency, working closely with the design and development teams to execute.

• Created and implemented long-term integrated brand and campaign strategy, including all aspects, from brand communications to tactical execution for brands including AXE, Environmental Defence, and the World Wide Web Foundation.• Worked in a client-facing role on a day-to-day basis during the client briefing process, in new business pitches, and in building digital and traditional campaign strategy.• Oversaw creative teams throughout the production process, including the initial client briefing, creative brainstorming, content production, and digital development.

• Defined measurable strategic goals for each campaign, and ensured they could be tracked across websites, banners, mobile, email, video, search, and social media. • Organized and conducted digital and social media learning seminars for agency staff, clients, and partners, designed to establish a common understanding of the technologies used in the industry.• Designed the agency process for implementation, collection, and analysis of campaign analytics reports, presenting campaign results to numerous clients including Toshiba, Virgin Mobile, and the Ontario Government.• Able to make a lot of numbers make sense to as many people as possible. • Make badass Keynote presentations.