Theron Webb Email & Phone Number

Portland, Oregon, United States

Led a team of 10 people that included Data Analysts, Project Managers, and Client Trainers who performedclient-facing interactions as we upgraded 400 existing clients to the newest technology stack. Responsible for creatingdepartment KPIs and mission statements, staffing and training, SOW and project templates, client-facing presentations,and interest.

Portland, Oregon, United States

Leading a team of both tier one and tier two support agents in a high growth-focused company. Expanding the team to be a global presence through organic and inorganic growth. I have integrated multiple teams and clients through M&A activity, emphasizing integrating different tools and migrating data. In addition to leading the team, I am also responsible.

Santa Monica

I managed a Technical Support team within customer service that was dedicated to assisting with integration and feed issues. My agents would handle direct customer support via phone or email. In addition to inbound support, they had premium clients assigned that they would consult with weekly and assist with any issues within their area of expertise.My.

San Luis Obispo, California Area

I was part of a team that organized and hosted business conferences all over the world for our clients. I would create the material and host presentations related to my area of expertise.-Hosted a business seminar every 8 weeks both domestic and international -Presented on various business related topics to a room of 200 business owners-Provided one on one.

San Luis Obispo, California Area

I managed a cross deparmental team that spaned the US and England. I proposed this position as a way of lowering the customer service team's Cost of Delivery. It was hugely successful and I went from managing three people to fourteen over the span of a year. The team had three main responsibilities. Firstly, they were created to assist frontline agents.

San Luis Obispo, California Area

I was responsible for leading a team of Tech Support agents that assisted clients with our SaaS product using phones, live chat, and email. I managed the agents success using call metrics and observational data. Regular feedback meetings ensured that agents were putting focus into the correct areas. Report up overall support metrics weekly and implement.

San Luis Obispo, California Area

While managing strategic accounts I groomed feature propositions and worked with development and quality assurance teams to deliver these features using the SCRUM methodology. I was involved with the feature research, Quality Assurance, and ultimately release preparation. Training was then provided to internal teams and I coordinated with corporate.

San Luis Obispo, California Area

Managed multiple high value Enterprise level accounts. I worked with them on implementation strategy, product training/support, implementing corporate initiatives through the product, and expansion management. I would regularly travel onsite if needed to assist with adoption.