Theron "Ted" Harper Mba, Cissp, Itilv3 Email & Phone Number

Allen, Tx, Us

Allen, Texas, United States

Dallas, Texas, United States

Westford, Ma

TBD...

Stuttgart Area, Germany

• Manage the daily operation and maintenance as team lead of two DoD Enterprise networks providing data, voice and video support • Remote networking support throughout the European area• Constant monitoring of network availability and overall network health • Troubleshoot, document and resolve complex technical issues • Utilize site change control process to document, test and execute changes to the operational environment• Maintained 100% uptime on all mission critical networking components outside of normally scheduled maintenance windows• Plan, design, configure and implement major network upgrades and LAN/WAN expansions as needed to scale network to business requirements and fine-tune to increase performance• Engineered and coordinated a $2.3M network technology refresh of two DoD Enterprise networks to include designing PoE (power over Ethernet) and high availability considerations into the design to support DoD Cloud Computing initiatives• Lead Networking Business Continuity planner for the entire organization to include creating backups of all networking components and exercise component failure and recovery events to ensure timely recovery in event of mission impacting equipment failure• Experienced in a wide range of networking devices consisting of Cisco Routers, Cisco Switches, McAfee Sidewinder Firewalls, Tactical Local Area Network Encryption (KG-175) devices, Cisco VPN Concentrators, video teleconference (VTC) devices, voice over internet protocol (VoIP)/voice over secured internet protocol (VoSIP) devices and Blue Coat Web Content Filters to mention only few• Implement and monitor compliance to all required DoD Information Assurance Security initiatives, including DISA Security Technical Implementation Guide (STIG) requirements and maintained the Information Assurance Vulnerability Management tracking tool updates• Create and update site network documentation procedures as well as logical and physical network diagrams

Stuttgart Area, Germany

• Provided quality management oversight to approximately 230 IT professionals, SRA management and customer senior management supporting a user population of approximately 5000• Team leader of eight multi-tiered, multi-talented IT and quality professionals controlling the daily operations of the Accounts Management, Configuration Management and Training Groups for two major DoD Combatant Command Headquarters • Led the Quality Management Team responsible for gaining ISO 20000-1:2005 certification for the organization’s IT service delivery• Researched and implemented document control mechanism for the enterprise • Authored and created of numerous contract deliverable reports to the customer

Stuttgart Area, Germany

• Provided quality management oversight to approximately 230 IT professionals, SRA management and customer senior management supporting a user population of approximately 5000• Team leader of eight multi-tiered, multi-talented IT and quality professionals controlling the daily operations of the Accounts Management, Configuration Management and Training Groups for two major DoD Combatant Command Headquarters • Led the Quality Management Team responsible for gaining ISO 20000-1:2005 certification for the organization’s IT service delivery• Researched and implemented document control mechanism for the enterprise • Authored and created of numerous contract deliverable reports to the customer

- Installed/configured/supported numerous Windows workstations and servers. This included TCP/IP configuration, disk administration, performance monitoring, remote access administration, user management, and advanced troubleshooting. - Implemented time saving backup and recovery procedures with resultant increase in system uptime. - Designed/installed/supported multi-user domains in a specially created test environment. - Developed a team web page to facilitate information sharing among the installation team. - Planned/ designed/developed/implemented Java objects in various areas of the proprietary IBM client/server application which increased functionality and performance

Mba, Business Administration

M.S., Technology Management

B.S., Computer Information Systems

Activities and Societies: Dean's ListAttended evening classes while working full-time to retool myself for future opportunities.