Ryan Holladay Email & Phone Number

Bend, Or, Us

Kollective is pioneering enterprise observability and optimization, powered by AI and ML, for unparalleled real user monitoring and service assurance. For the first time, IT can observe how SaaS applications are running across the network all the way to an employee's device, from cloud to edge. Put network blind spots and war rooms in the rear-view mirror as we enhance visibility, prioritize real-time remediation, optimize networks, and provide actionable insights for improved user experiences and reduced downtime across the most complex networks, ensuring the best outcome for the world's largest companies.

Charlotte, North Carolina, Us

• Analysis, design, implementation, and documentation of physical as well as virtual content-filtering and firewall appliances in various customer environments.• Solution Team Lead responsible for training new employees and resolving escalated customer support and project related issues.• Provide technical training for existing and potential customers.• Answer technical questions for internal sales staff, partners, and their customers.• Conduct remote and onsite meetings to answer technical questions in more detail, understand customer requirements, and elaborate on design principles.• Provide assistance with network, infrastructure troubleshooting, and industry best practices to customers and partners.• Innovate and implement new processes and procedures that were adopted across the entire company to help streamline productivity such as a new web filtering template which decreased support calls by 45% for both the U.S. and UK offices.• Project manager adhering to strict documentation standards using Salesforce CRM for all deployed and evaluation solutions, including detailed network diagrams and scope of work proposals tailored for each solution.

Charlotte, North Carolina, Us

Responsibilities• Implement, manage, and maintain hardware (desktop to server) and network solutions for small-medium business clients.• Implement and administrate VMware View/Horizon VDI solutions sold to clients.• Maintain VMware environments for existing and new clients through VMware vSphere, Update Manager, and VMware Operations Manager.• Maintain and administrate client-based Active-Directory/LDAP-integration and Microsoft Exchange.• Actively work with Sales and Engineering to define and meet customer needs through solutions.• Administrate all client backup solutions including Symantec Backup Exec, NetBackup, and so on, ensuring continuity in backup jobs and solutions.• Conduct regular client liaison with over ten different clients in different fields.• Provide first point of contact for a primary client where I provide executive-level client support.Technical Environment• Windows Server 2003/2008/2012, Exchange 2007/2010, Windows 7/XP, Mac OSX, Active Directory 2003/2008, Group Policy 2003/2008, MS Office 2003/2007/2010/2013.

New York, Ny, Us

Responsibilities:• Provide hardware and software diagnostics and solutions 24/7 for a 10,000+ user-base nation-wide.• Maintained one of the highest levels of incident resolution and completion out of a nation-wide team of many.• Monitor the incident (ticket) queue for the nation-wide incident team on a daily basis and the assignment of incidents to team members.Technical Environment:• Windows 7/XP, Mac OSX, Active Directory, MS Office 2003/2007/2010.

San Francisco, California, Us

• Trained several team members to bring new and current team members up to proper standards. Provide support as a knowledge-base to the team regarding various software/hardware/network/security questions.• Lead and complete a disaster recovery project that involved the imaging and deployment of off-site resources.• Lead and complete a mobile device deployment and documentation project involving executive and management-level user-base.• Provide hardware support to end users on IBM (Lenovo), Dell, and HP desktop workstations and laptops.• Provide support for Windows XP/7, MS Office 2007/2010, Cisco Security, Active Directory, Checkpoint, etc.• Complete various builds of Windows XP/7 using various deployment methods.

New York, Ny, Us

• Transition rom IT-intern to full-time within 2months of work out of 50+ other candidates.• Provide diagnostics and troubleshooting for network, hardware and software issues.• Provide support for over 700 applications throughout the company network.• Provide support through the use remote access.• Learn and work with Tivoli and various other IBM vendor-related software.

Bachelor Of Arts, Software Information Systems

High School Diploma